Live Receptionist Services: How They Change Your Small Business

Last updated May 9, 2020 written by Jaime Faulkner

Live Receptionist Services: How They Change Your Small Business

Live receptionist services are a game-changer for all businesses. Small businesses, in particular, can hugely benefit from live voice answering.  NexaProfessional handles live voice answering, appointment scheduling, emergency dispatch, CRM integration and more for over 1000 companies across North America. Our US-based virtual receptionists are trained in specific verticals by industry, according to your training and procedures. 

But what exactly are the benefits of Nexa live receptionist services, and how will they affect your team?

Take Back Your Time 

All small businesses could benefit from one thing: more time in the day. It’s very likely that you and your team are all working multiple positions to get everything done. If you’re not answering every phone call, then you’re missing leads. But if you ARE answering every call, your other tasks are likely suffering. Your call volume can’t go down, or you’ll lose business.

 The answer? Increase your support! Take some tasks off your plate with a virtual receptionist for your business. Nexa handles call answering, appointment scheduling, and more. While our team ensures your clients reach a professional live voice, you can focus on the essentials of your business. 

Get Constant Support 24/7

Are you available when your clients need you? If you don’t have after-hours answering, then you aren’t. After all, Talk Desk reports that 75% of customers believe it takes too long to reach a live agent. Nexa receptionists are available around the clock, 24/7/365. Never worry about after-hours answering again. We always answer your phones, even on holidays and in the middle of the night. 

Create An Excellent Service Experience 

Small businesses hear all the time about the rising levels of automation in every industry. However, a majority of customers still believe calling is the most effective way to get a quick response from a business. Automation only makes sense if you’re still providing excellent customer service experiences where it counts. And where it counts is customer experience. A stunning 80% of customers say the experience a company provides is as important as its products and services. 

Give your customers the experience they want with a virtual receptionist! You get all the benefits of outsourced call answering. Your customers get the benefits of live receptionist services. That’s a win-win.

Let Live Virtual Receptionist Services Transform Your Business

Your small business team works hard. Let Nexa work as an extension of your business. Our live answering service will transform your day-to-day operations.

“Nexa is fantastic,” says Bob Hislop of The Hislop Group. “They are responsive to our needs, and our calls are answered quickly and by a real person. Our customers appreciate speaking to a receptionist and not a recording. We couldn’t be happier with our relationship at this time.”

Nexa really works as an extension of your business. Our team is ready to help you succeed. Contact us today to find out how we can transform your business with live receptionist services!

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