Retail & ecommerce SOLUTIONS Get Started

Retail & eCommerce

Brands with a well-defined omni-channel service experience have a customer retention rate of 91%. Meet shoppers where they are and exceed ever-changing consumer expectations to grow revenue with our live virtual receptionists and 24/7 answering service. Learn the benefits of eCommerce customer service outsourcing.

Expect More With Nexa

Deliver a better customer care service

Reach more people and boost customer satisfaction with a 24/7 eCommerce answering service that includes live chat & text messaging in English and Spanish, further expanding operating hours to match shopping habits.

boost your revenue

Customer intake, inbound sales, and outbound lead generation services keep your pipeline full with our live retail virtual receptionists and eCommerce call center services.

scale operations

Increase staffing during busy seasons and skip the headache of hiring in-house employees by leveraging our virtual receptionists for overflow year-round. By outsourcing customer support services, you can reach more of your shoppers in a timely manner, therefore boosting customer loyalty.

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Expect More With Nexa

Deliver a better customer care service

boost your revenue

Customer intake, inbound sales, and outbound lead generation services keep your pipeline full with our live retail virtual receptionists and eCommerce call center services.

scale operations

Get Started

Ready To Grow Your Business?

Our omni-channel specialists are ready to help you grow and scale your business 24/7.

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Understanding What we do

We Convert Website Visitors And Digital Traffic Into Paying Customers.

Nexa's live chat and text services enable growth without increasing overhead. Improve customer service and conversion rates.

People-powered live chat and text messaging
Live phone transfer to virtual answering service
Easy to install chat and text feature on your website

Your 24/7 Answering Service

Our live call answering service operates 24/7, including weekends and holidays, with bilingual receptionists in English and Spanish. Never miss a customer call again.

Expert answering services trained in your business
Premium professional virtual receptionist & answering service without the overhead costs
Easy onboarding—get up and running quickly

People-Powered Live Chat Service

Our answering services combine with Nexa Chat to boost conversion rates and enhance customer service.

Keep your calendar full
qualified and quality appointments
Answer questions & send reminders

People-Powered Live Text Messaging

Enhance client communication with Nexa's phone answering and text messaging services to reach customers efficiently and effectively anytime, anywhere.

Create another channel for capturing leads
Improve conversion rates up to 40%
Communicate with customers on their own time

Lead Capture & Sales Intake

Slash administrative spending while you generate and capture new leads. Nexa's bilingual virtual receptionists will efficiently convert qualified leads into new business & appointments, saving you needless marketing and sales expenditures.

Build a revenue generating machine
Increase conversions while decreasing overhead
Identify and convert qualified prospects and leads

24/7/365 People-Powered Intake Service

Live intake specialists walk prospects and clients through your intake process in English and Spanish, even in the middle of the night and on weekends or holidays.

Expert virtual receptionists trained in your intake workflow
Quick and accurate intake service
Easy onboarding—get up and running quickly

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Nexa Integrates into The Tools You Already Use

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Nexa Integrates into The Tools You Already Use

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Real Estate

Retail & eCommerce

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Your Guide to Live Chat & Text For Business Growth

Find out how your business can deliver an exceptional 24/7/365 customer experience, improve conversion rates and convert website traffic into happy—and paying!—customers.

Download The guide

What our Clients are saying

Nexa has helped our company tremendously with answering calls and booking appointments for our team 24/7. Our after-hours jobs booked have increased by 110%. The person Nexa assigned to our account, Mayra Tovar, is THE greatest onboarding specialist we've ever seen! She has met our every need with excellent customer service and prompt responses, and overall has been very enjoyable to work with…

Ryan L. | August 2024 Google Review

We've had a great experience from the sales side to the onboarding with Nexa! The communication has been excellent and they have been more than fair with the way they handle the billing. We haven't gone live yet, but so far we are enjoying the partnership!

Ron G. | August 2024 Google Review

I've been working with Brianna on a few key pieces our business needs from Nexa and she has been a pleasure to work with. Her communication, friendliness and time management is second to none. Always easy working with this team! Thank you.

AC and Plumbing Pro | July 2024 Google Review

Nexa is top notch. I'm a current user of Nexa and it has saved me so much time and not missing phone calls. Their customer service is fantastic. I have been working closely with my rep Jamie, and she is so bubbly and so kind and so knowledgeable. [...] It was so easy to sign up and everything goes right into a portal or my CRM. I’m so happy!.

Ben B. | May 2024 Google Review

Retail & eCommerce

Ready To Grow Your Business?

Request Service

Nexa Integrates into The Tools You Already Use

Nexa Integrates into The Tools You Already Use

Our Reviews

What our Clients are saying