Nexa Virtual Receptionist Pricing

Flexible answering service plans for businesses of all sizes with solutions built to help you grow

Nexa Go

Get up and running fast with our flexible call answering solution for businesses of any size

$99 per month
$1.50 per minute
Feature Icon Pay only for what you use
Feature Icon Real-time reporting & analytics
Feature Icon Seamless workflow integration
Feature Icon Simple scheduling (Calendly)

Enterprise

Work with us to create a customized solution that accommodates your company’s large call volume

Feature Icon Volume discounts
Feature Icon CRM integrations
Feature Icon 24/7 appointment scheduling
Feature Icon Lead intake & follow-up services

Features Included In All Plans

Feature Icon

Receptionist Work

The time a virtual receptionist spends working on behalf of a client.

Feature Icon

Company Specific Scripting

From basic to complex scripts, all customers will have the same experience with your company and brand.

Feature Icon

Mobile App and Desktop Portal

A platform to check your calendar, messages, usage data, and more.

Feature Icon

24/7/365 Live Coverage

Answering 24 hours a day, 7 days a week, 365 days a year.

Feature Icon

Call Reporting

Reports summarizing your call information.

Feature Icon

Follow-Ups & Outbound Calls

A call initiated by a virtual receptionist for reasons such as an appointment reminder.

Feature Icon

Live Customer Support

Account support is provided by our customer support team.

Feature Icon

FAQs

A list of questions and answers specific to your business for virtual receptionists to reference.

Feature Icon

Phone Number

A local and toll free phone number will be provided.

Section featured image

Frequently asked questions

What does receptionist work time include?

Receptionist work time includes live answer talk time (when a receptionist is on the phone with your client), after-call follow up, email services, scheduling services post-call, dispatching services, and any time spent working on your behalf.

How do the billing cycles work?

The setup fee covers the initial programming, onboarding, and training required for your account to go live.

What happens if I go over my number of allowed minutes?

If you go over the minute allowance for any given billing cycle, every additional minute will be charged at your base rate.

How does the 21-day money back guarantee work?

The money back guarantee is only valid for the first 21 days of client service or 500 minutes of usage, whichever occurs first.

What are your Terms and Conditions?

Our terms and conditions can be found here.

Banner Image

It’s a Fact

On average, businesses using Nexa attribute a 15% increase in revenue

ANSWERING SERVICE PRICING PLANS: EVERYTHING YOU NEED TO KNOW

Section icon

If you’re looking for an answering service for your business, it’s only natural that you’d want the best.

That’s because your reputation is at stake every time you interact with a customer – and 51% of customers say it only takes one negative experience for them to take their business elsewhere.

Would you opt for an expensive answering service even if you can find a better deal elsewhere? Can you leave your business reputation up to a service you know nothing about?

Here’s a tip, if you come across answering service pricing and deals that sound too good to be true… run!

Now, if you are wondering what you’ll have to pay for top-notch answering services that can help you stand out from the crowd, help is at hand. Read on!

What to expect

Answering service pricing

On average, an answering service can cost you around 65 cents to just over a dollar for a call. That being said, pricing models can differ depending on any additional services you use, such as order taking or scheduling appointments.

Outsourcing your answering services to a call center is a flexible and cost-effective option in comparison to in-house systems – and business owners don’t even have to invest in monitoring customer service employees.

Section image

ANSWERING SERVICE PRICING PLANS: EVERYTHING YOU NEED TO KNOW

ANSWERING SERVICE PRICING PLANS: EVERYTHING YOU NEED TO KNOW

Content item image

If you’re looking for an answering service for your business, it’s only natural that you’d want the best. That’s because your reputation is at stake every time you interact with a customer – and 51% of customers say it only takes one negative experience for them to take their business elsewhere.

Can you leave your business reputation up to a service that doesn’t value every call as much as you do?

If you are wondering what you’ll have to pay for a top-notch answering service that can help you stand out from the crowd, help is at hand. Read on!

ANSWERING SERVICE PRICING: WHAT TO EXPECT

Content item image

Pricing models differ depending on the type of partner and services that you are looking for. Many answering service, remote receptionist, and virtual receptionist providers are limited on the capabilities they can offer yet their pricing structures can range from $1 per minute to $3+ per minute. 

Like many things in life, you get what you pay for (most of the time). It is important to find a partner, not just a vendor. Aligning your business goals with what your partner can provide at a cost that makes sense is a crucial step when identifying the best service for you and your business. 

At Nexa, we take great pride in providing a solution to our partners that meets a variety of needs, whether it be simple call answering, scheduling, outbound calling, web-lead follow up, and more, at an attractive price that is very competitive in the market.

HANDLING HIGH VOLUME

Content item image

Many businesses experience an increase in call volumes for a variety of reasons – seasonality, new product launches, advertising campaigns or promotional periods. They can also experience an increase in calls if they don’t have the proper coverage, which can result in a flood of call backs by customers who become increasingly more frustrated with every call. 

Customers hate feeling unappreciated it’s why they switch brands. If you experience high call volumes and end up asking customers to wait on hold, you are pretty much telling them to contact your competitors.

Having a reliable partner that can scale as your business does is another critical component when deciding on a service.

Put an end to the ‘please wait on hold’ culture, once and for all: your dedicated team of virtual receptionists ensure each customer that comes your way is well taken care of.

LEAD GENERATION AND FOLLOW-UP

Content item image

There’s no doubt that we all work non-stop to drive as many leads to our business as possible. If you’re direct mail, digital, and referral campaigns are consistently driving great volumes, you need a partner available 24/7 to capture and convert every lead that comes your way. 

We work with our partners to develop sales scripts for every lead channel in order to schedule a call back or book an appointment directly on your business calendar. Whether it’s a call, email, or web-form, we’ve got you covered at all hours to ensure you’re seeing positive ROI on your marketing spend and seeing an increase in revenues. 

Another great way to drive leads is to create them through outbound calling efforts. Nexa can work with your current customer database and create outbound marketing and customer service campaigns that ensure your business continues to run at maximum capacity.

SCHEDULING APPOINTMENTS

An important qualifier for many businesses looking for an answering service partner is their ability to schedule appointments. Sure, answering every call and providing great service is important, but ultimately it could create additional steps for you and your staff. 

Your remote receptionist partner should be able to book appointments directly into your calendar application or CRM in real-time. This allows you and your team to concentrate on what they do best and provide great service to that client during their scheduled appointment.

DISPATCHING EMERGENCY CALLS

Emergencies don’t come at fixed times or with a warning.

For businesses that expect urgent calls like those in healthcare, having a team dedicated solely to attending calls can do your business wonders. Don’t make customers wait until your business hours to get help – medical answering services operate 24/7.

CUSTOMER SERVICE 24/7/365

Content item image

Everyone needs time off from work, and for businesses, that means being short-staffed on seasonal holidays like Christmas, Thanksgiving, Easter, the list goes on! But it’s never a good idea to leave your customer service channels unmanned.

As a business owner, you can get a competitive edge with an answering service that can attend to customers, even when they least expect to have their phone call answered. Answering services operate all year round and at all hours – so you don’t have to worry about customers being turned away.

ADDITIONAL FEATURES

Content item image

Some answering services may even give you access to an online portal or mobile app with all of your account data stored in one place. If you’re a business that prioritizes transparency, you may appreciate having on-demand access to your information.