Healthcare

Improve Patient and Provider Experience

Your callers are patients and caretakers, not clients or sales leads. Speed, accuracy and sensitivity are essential to a positive interaction. Provide an attentive and empathetic experience with our HIPAA-compliant service offerings, powered by real people.

How We Help

We’re Always On Call

Our healthcare and medical agents receive 85+ hours of training in the field, serving 650+ small family practitioners, multi-location specialty groups and industry-leading hospitals.

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Provide compassionate service.

Answer questions, book appointments and address sensitive concerns with empathy—anytime your patients contact your practice, they’ll get the skilled care they deserve.

Maintain expert accuracy.

There’s no room for mistakes when it comes to health and we’ve got a +99.9% on-call communication accuracy, so patients are always connected to the right on-call provider.

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Give care, fast.

Deliver a better experience with 24/7 phone answering and live chat & text messaging in English and Spanish, including call routing and emergency call escalation.

24/7 Solutions For Healthcare Providers

Handling your business with HIPAA-compliant personalized care and attention.

Call Answering & Appointment Scheduling

Provide an exceptional patient and caretaker experience without paying to train an in-house receptionist—we can handle communication and scheduling 24/7/365.

  • Integrate calendar with EHR software
  • Escalate emergency calls
  • Route to on-call providers

Patient Intake

Streamline the patient intake process to improve customer experience, so that you can spend more time taking care of your patients and providers.

  • Expert agents trained in your intake workflow
  • Quick and accurate process
  • Easy onboarding—get up and running quickly

People-Powered Live Chat

Connect with patients and caretakers faster and with greater accuracy with human-powered live chat, designed to convert website traffic into happy patients.

  • Establish a 24/7/365 patient care desk
  • Improve patient and caretaker experience
  • Reduce support and staffing costs

People-Powered Text Messaging

Expand your reach with real-time text messaging, two-way communication that improves patient and caretaker engagement.

  • Create another channel for capturing leads
  • Improve conversion rates up to 40%
  • Communicate with patients and providers on their own time

Integrations

Connect to the tools you already use

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Case Study

Building trust with patients is a top priority. Learn how Dr. Margaret Dixon was able to create an empathetic and efficient patient experience through Nexa’s personalized call answering services.

“We've been using Nexa for a few years now as our primary answering service. We use after-hours and midday answering so any calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We've been using Nexa for a few years now as our primary answering service. We use after-hours and midday answering so any calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“Ouroffice, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

API INtegrations

Connect The Tools You Already Use

Client information, sales pipelines and call, live chat or text data—our team is meticulously trained to manage it all through our proprietary API that connects to the tools you already depend on.

Nexa Receptionists

Frequently Asked Questions

How often are medical appointments set by phone vs a web form?

How much do medical answering services cost?

What steps do you take to be HIPAA compliant?

Do you provide overflow or after-hour answering services?

What types of medical practices does this service work best for?

Are your virtual medical receptionists able to speak other languages?

Unleash the Power of People.

Whether it's via phone, chat or text, our experts are ready to help you manage your business around the clock.

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