Small Business Answering Service, Small Business Call Center Outsourcing
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Maximize Every Opportunity with Nexa's Small Business Answering Service

Nexa is the largest Small Business answering service and Small Business call center in the USA. We help businesses of all sizes answer phones, schedule appointments, and convert leads. Thousands of clients trust Nexa's Small Business outsourcing call center. We answer calls in three rings!

Expect More With Nexa
We customize for you

Our account specialists will connect you with call center experts for small businesses, providing tailored solutions for your administrative and sales needs. Exceptional service for your customers 24/7.

we support your growth

Our virtual assistants are responsible for following your scripts and protocols, ensuring efficient follow-ups, callback processes, and appointments.

we Scale together

Access real-time call center data and client interactions through Nexa app and portal. Use insights to increase outreach, build customer loyalty, and scale your operations efficiently.

Expect More With Nexa

Our account specialists will connect you with call center experts for small businesses, providing tailored solutions for your administrative and sales needs. Exceptional service for your customers 24/7.

Our virtual assistants are responsible for following your scripts and protocols, ensuring efficient follow-ups, callback processes, and appointments.

Access real-time call center data and client interactions through Nexa app and portal. Use insights to increase outreach, build customer loyalty, and scale your operations efficiently.

Ready To Grow Your Business?

Our omni-channel specialists are ready to help you grow and scale your business 24/7.

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Nexa Integrates into The Tools You Already Use

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Nexa Integrates into The Tools You Already Use

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Your Guide to Live Chat & Text For Business Growth

Find out how your business can deliver an exceptional 24/7/365 customer experience, improve conversion rates and convert website traffic into happy—and paying!—customers.

Understanding What we do
Outbound Sales & Calling Campaigns

Slash administrative spending while you generate and capture new leads. Nexa's bilingual virtual receptionists will efficiently convert qualified leads into new business & appointments, saving you needless marketing and sales expenditures.

  • Keep your sales pipeline full
  • Build customer loyalty and increase retention
  • Upsell and cross-sell
CRM & Integration

Connect to your chosen industry CRM software so your business is always up-to-date with accurate call data and client information powered by our call answering service solutions.

  • Connect to tools you already use
  • Sync customer data
  • Easily fit Nexa into your workflow
24/7/365 People-Powered Intake Service

Live intake specialists walk prospects and clients through your intake process in English and Spanish, even in the middle of the night and on weekends or holidays.

  • Expert virtual receptionists trained in your intake workflow
  • Quick and accurate intake service
  • Easy onboarding—get up and running quickly
People-Powered Live Chat Service

Our answering services combine with Nexa Chat to boost conversion rates and enhance customer service.

  • Keep your calendar full
  • qualified and quality appointments
  • Answer questions & send reminders
People-Powered Live Text Messaging

Enhance client communication with Nexa's phone answering and text messaging services to reach customers efficiently and effectively anytime, anywhere.

  • Create another channel for capturing leads
  • Improve conversion rates up to 40%
  • Communicate with customers on their own time
Reporting & Analytics

Get detailed reports on your business answering service activity in the Nexa mobile app and portal to help you scale strategically and make better, data-backed business decisions.

  • Real-time data managed by Nexa
  • Update availability on the fly
  • Access data anytime from anywhere
Lead Capture & Sales Intake

Slash administrative spending while you generate and capture new leads. Nexa's bilingual virtual receptionists will efficiently convert qualified leads into new business & appointments, saving you needless marketing and sales expenditures.

  • Build a revenue generating machine
  • Increase conversions while decreasing overhead
  • Identify and convert qualified prospects and leads

Frequently Asked Questions

A phone answering service for small businesses provides live call center solutions with professional representatives that handle a small company's incoming calls to improve customer service. Top providers like Nexa Receptionists supply talented answering service agents to field calls, take orders, troubleshoot issues, schedule appointments and more for 24/7 coverage. This allows small businesses to focus on core tasks while ensuring great experiences.

A live answering service for small businesses supplies real human agents from an answering service company to answer calls on behalf of a small business. Nexa Receptionists offers top-rated live answering services with friendly, responsive representatives that provide exceptional customer service, order taking, lead collection or other call support a small company needs. This allows small businesses to seem more significant.

A virtual answering service for small businesses provides remote receptionists to handle a small company's overflow call volume or after-hours calls. Nexa Receptionists offers virtual answering with trained agents who sound like an extension of a client's team. Small businesses can leverage Nexa's virtual receptionists as an affordable way to maintain great customer experiences.

An after-hours answering service for small business supplies call coverage outside normal business hours through a team of live virtual receptionists. Nexa Receptionists offers reliable after-hours answering with responsive agents to ensure small companies take advantage of every opportunity to assist customers, book sales or resolve issues. This provides small businesses with 24/7 support.

Our Reviews

What our Clients are saying

Nexa has helped our company tremendously with answering calls and booking appointments for our team 24/7. Our after-hours jobs booked have increased by 110%. The person Nexa assigned to our account, Mayra Tovar, is THE greatest onboarding specialist we've ever seen! She has met our every need with excellent customer service and prompt responses, and overall has been very enjoyable to work with…

We've had a great experience from the sales side to the onboarding with Nexa! The communication has been excellent and they have been more than fair with the way they handle the billing. We haven't gone live yet, but so far we are enjoying the partnership!

I've been working with Brianna on a few key pieces our business needs from Nexa and she has been a pleasure to work with. Her communication, friendliness and time management is second to none. Always easy working with this team! Thank you.

AC and Plumbing Pro | July 2024 Google Review

Nexa is top notch. I'm a current user of Nexa and it has saved me so much time and not missing phone calls. Their customer service is fantastic. I have been working closely with my rep Jamie, and she is so bubbly and so kind and so knowledgeable. [...] It was so easy to sign up and everything goes right into a portal or my CRM. I’m so happy!.