One of the biggest hurdles for small law firms is the proper management of new and potential clients. When a client first agrees to work with your firm, they expect (and often require) a smooth transition and an onboarding process that is simple and clear. Coordinating and improving client onboarding and scheduling necessitates an organized plan and an efficient method of execution. This is why a virtual reception for lawyers may be the best way to make a great first impression with prospective clients and ensure that your organization runs at peak performance.
So, how exactly does a virtual legal receptionist differ from a traditional receptionist? What improvements can they offer to client onboarding and scheduling? Finally, how can a virtual receptionist for lawyers transform your business?
Virtual Legal Receptionists vs. Traditional Receptionists
Many law firms hire traditional, in-person receptionists to answer incoming calls, forward phone calls to specific people at the firm, handle basic client requests, schedule appointments, and assist with client onboarding. An in-house receptionist is generally a full-time employee with benefits and a designated workspace. Though not always the case, most in-house receptionists only work during traditional business hours (i.e. 9 AM to 5 PM) using office equipment (phone, computer, etc).
Alternatively, virtual legal receptionists work remotely via a third-party company (like Nexa). They do not require your firm to provide a physical workspace or full-time salary and benefits. Additionally, they provide all of the same services as a traditional receptionist without the same time limitations. Virtual receptionists are available 24/7 to address the needs of your clients, regardless of the time or day of the week.
With a virtual receptionist service, you don’t need to worry about additional overhead related to equipment, training, office space, or salary. All of these expenses are covered in the cost of the service. More often than not, law firms can save money by hiring a virtual receptionist for lawyers. You can learn more about the cost of acquiring a virtual receptionist service right here.
How Does a Virtual Receptionist Improve Upon a Traditional Receptionist?
In addition to the reduced cost, virtual receptionists improve upon traditional receptionists in a number of ways. First and foremost, they take the burden completely off of your shoulders. You won’t need to spend time and money hiring, training, and maintaining a virtual receptionist. Instead, everything is taken care of for you.
You might be thinking that an in-house receptionist would be easier to coordinate with, but this could not be farther from the truth. For example, at Nexa, we train our virtual receptionists to adapt to the specific needs of your company. This way, you not only have a real person answering legal clients on the phone, but you also have someone coordinating directly with your business to ensure that information is transmitted quickly and accurately.
Already have an onboarding or scheduling system in place? Not a problem. A virtual answering service like Nexa adapts to your processes. This way, the transition from traditional to virtual receptionist services is completely seamless. Even if you’re unsure how to handle onboarding and schedule, or you would like to improve your systems, Nexa has existing systems in place to help you quickly assimilate new clients and schedule meetings efficiently.
Finally, Nexa virtual receptionists are trained in specific fields of business. So, a virtual receptionist for lawyers will have knowledge of legal processes. They will also know how to handle clients in accordance with the law. With Nexa, our highly-trained and professional receptionists know how to make improve the experience of your clients and build lasting business relationships.
Are You Ready to Hire a Remote Receptionist For Your Law Firm?
Are you a legal professional who wants to avoid the hassle of hiring, training, and maintaining a traditional receptionist? Are you looking to outsource your scheduling processes and dedicate more time to the rest of your business? Do you want to increase your firm’s credibility and professionalism with a receptionist who is trained in legal procedures? Finally, do you want to transform your business with virtual receptionist services?
If so, Nexa provides trained virtual receptionists for lawyers who can meet the specific requirements set by your business and provide receptionist services to your clients at any time of day or night. With Nexa, you get a real person answering incoming phone calls 24/7 (outside of regular business hours), allowing you to grow your client base more quickly, schedule meetings at any time, and work with clients in different time zones. We’ve already helped hundreds of businesses gain new clients and maximize their revenue!
So, are you ready to acquire a virtual receptionist for lawyers with Nexa? If you have any questions about Nexa or our legal receptionist services, fill out the contact form above!
Additionally, you can consult the Nexa Legal Services Page to find more information about our legal receptionist services including case studies, testimonials, pricing, and more!