5 Ways an Attorney Answering Service Will Transform Your Business

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As an attorney, you likely spend a large part of your day fielding incoming calls, scheduling meetings, and offering legal advice to clients over the phone. We understand that acquiring new clients and managing your existing clients takes up a great deal of time. Since most attorneys don’t provide their services online, clients probably need to call or schedule in-person meetings with you directly, adding stress to your busy schedule. Fortunately, an attorney answering service could be a great way to ease this burden and transform your legal business.

So, what can a legal answering service do for you? Here are 5 reasons to consider acquiring an answering service for your legal business today:

A Legal Answering Service Saves You Money

If you’re like most attorneys, you probably don’t want to answer the phone every time it rings. You have a long to-do list, so screening your own calls all day would not be the best use of your time. As a result, many attorneys go with the most traditional solution: a receptionist.

Unfortunately, hiring, training, and paying the ongoing costs of an in-house receptionist can get very expensive, very quickly. Legal answering services don’t require the additional office space, training, equipment, salary, or benefits of a traditional receptionist, meaning that you can get the same receptionist service for a fraction of the cost. Learn more about the cost-saving benefits of hiring virtual receptionists for lawyers here!

You Can Outsource Scheduling

Setting up meetings with clients can be time-consuming. Sometimes last-minute cancellations can leave you scrambling to adjust your schedule. Without a reliable system in place, you could lose existing clients or fail to gain a potential client.

Thankfully, an attorney answering service takes this burden off of your hands. A trained virtual receptionist can inquire about your client’s availability and check your calendar to schedule meetings that work for you. This frees you up to focus on growing your law firm and executing the essential duties of an attorney.

A Legal Intake Answering Service Gives You Credibility

As you know, when your client makes a call for legal advice, they expect to hear professionalism on the other end of the line. For better or worse, law offices are held to a higher standard. So, the way that your business handles phone calls can make or break your credibility and image as an upstanding attorney.

If you choose to screen your own calls, this may be slightly more convenient for your client, but it will also look unprofessional. These days, lawyers are expected to have professional receptionists who can schedule meetings and, if your business requires it, direct the call to the right person at your law firm. If you choose to hire an attorney answering service (like Nexa), you’re ensuring that a trained professional will answer the phone every time.

Qualified Virtual Receptionists Have Knowledge of Legal Procedures

Whether you specialize in environmental law, criminal law, or anything in between, you’ll need a receptionist who understands certain legal procedures. For example, a receptionist who is untrained in legal matters may not know what questions to ask or what answers they are legally allowed to provide to a client. This could cause clients to drop you as their attorney or, in extreme cases, file lawsuits against your firm.

At Nexa, we train our virtual assistants in legal procedures before they ever pick up the phone for an attorney. This way, you can have peace of mind knowing that your receptionist understands how to properly manage legal clients. Additionally, this ensures that your receptionist knows how to screen calls efficiently for your business.

A Law Firm Answering Service Keeps You Organized

Even if you run a small law firm with a handful of clients, you need to be highly organized in order to serve your clients adequately. Do your law offices receive a high call volume? If so, you could have dozens of missed calls (and missed opportunities) per day. Sending a potential new client to voice mail is not a great way to start your business relationship. This is the best part of a virtual receptionist: you never have to worry about missed calls again! Every time someone calls your business, a virtual receptionist is ready to answer important calls in a professional manner.

An in-house receptionist can only answer calls when they’re on the clock. With an attorney answering service, you have a system in place to ensure that every phone call is answered, every meeting is verified, and all information is checked and re-checked. This way, you can run your business as efficiently as possible.

Are You Ready to Acquire an Attorney Answering Service?

Do you want to save money on overhead business expenses? Do you want to outsource your scheduling and dedicate more time to the rest of your business? Do you want to increase your firm’s credibility and professionalism with a receptionist who is trained in legal procedures? Finally, do you want to transform your business with organized virtual receptionist services?

If so, Nexa provides trained virtual receptionists who can give every phone call a sense of professionalism. Our receptionists are not only well-versed in the legal procedures, but also highly adaptable to your specific business needs. With Nexa, you get a real person answering the phone 24/7 (outside of regular business hours), allowing you to manage clients in any time zone. We’ve already helped hundreds of businesses gain new clients and maximize their revenue!

So, are you ready to acquire an attorney answering service with Nexa? If you have any questions about Nexa or our legal receptionist services, fill out the contact form above!

Additionally, you can consult the Nexa Legal Services Page to find more information about our legal receptionist services including case studies, testimonials, pricing, and more!

Frequently Asked Questions

What does an attorney answering service do?

An attorney answering service provides law firms and law offices with a live virtual receptionist. This means that your business can set appointments, manage clients, and even attract new clients without needing to hire an in-house receptionist. An attorney answering service does all the heavy lifting for you.

How many calls can an answering service handle?

The beauty of a call answering service is its capacity to handle a high volume of calls. Virtual receptionists are ready 24/7 to answer as many calls as necessary. This means you never have to worry about missing an important call again.

How much does it cost to hire an attorney answering service?

Prices vary greatly based on the provider company and the exact services you require. To learn more about the optimal cost of an attorney answering service, please see the following Pricing Guide.

Industries We Work With

With years of experience in multiple industry-leading software, our integration services have saved valuable time and money for business owners in many industries.

Client Reviews

Nexa helps me tremendously because they get me the information I need and they get it to me immediately…For me, using a virtual receptionist is a no-brainer. Any law firm that is not doing it is kind of living in the past. I think it’s what clients expect today.


We’re a small but growing business and we needed a partner to help us be able to cover the phones 24 hours a day. NexaProfessional made it possible for us to scale while keeping the quality of customer experience that we intend. Their people have been excellent.


We feel confident that everything is handled as well as if you were in the office with us. I have never had a customer complain about the answer or the response they got from one of the staff.