If you’re looking for an answering service for your business, it’s only natural that you’d want the best. That’s because your reputation is at stake every time you interact with a customer – and 51% of customers say it only takes one negative experience for them to take their business elsewhere.
Would you opt for an expensive answering service even if you can find a better deal elsewhere? Can you leave your business reputation up to a service you know nothing about?
Here’s a tip, if you come across answering service pricing and deals that sound too good to be true… run!
Now, if you are wondering what you’ll have to pay for top-notch answering services that can help you stand out from the crowd, help is at hand. Read on!
Answering Service Pricing: What To Expect
On average, an answering service can cost you around 65 cents to just over a dollar for a call. That being said, pricing models can differ depending on any additional services you use, such as order taking or scheduling appointments.
Outsourcing your answering services to a call center is a flexible and cost-effective option in comparison to in-house systems – and business owners don’t even have to invest in monitoring customer service employees.
But it is crucial to determine your call traffic before settling on a plan.
Entrepreneur – 100 Minutes
If you’re a small business that sees a relatively low call volume, your cost of an answering service may not be as high as other plans. You will receive basic offerings such as message taking, call transferring and lead generation. This is a low volume plan, and your monthly invoice may be low.
Professional – 300 Minutes
If you find your call volume falls around 300 minutes a month, this plan will fulfill your needs. It is quite popular with other businesses as well. You will get ten points of contact along with bilingual receptionists and company specific intake forms.
You may expect additional fees in your monthly invoices as your specified minutes will tend to fluctuate.
Executive – 500 Minutes
Businesses with high traffic will need to add a variety of additional services to their plan, especially if they expect to use at least 500 minutes a month. A comprehensive program that offers a wide range of features such as CRM integration and Business Specific Reporting will be ideal.
Enterprise – 500+ Minutes
For businesses that have a larger call volume, calling services will offer additional packages and solutions custom designed to cater to your business needs. As such, the cost of this plan depending on the services you require.
Pay As You Use
This is also a low call volume plan that’s available with most answering services. A sound decision, in this case, is asking to be charged according to the traffic you see. With a cheap answering service, this can be as low as a dollar a minute.
Cheap Answering Services Deliver ROI And A Solution to Customer Nightmares
An answering service may not seem like the go-to solution for your customer service problems, especially if you have in and outbound calling teams to handle these issues.
However, they work spectacularly well when dealing with an onslaught of angry customers. Here’s what you can expect them to do:
Handling High Volume Calls
If you have a phone number readily available to offer assistance to customers, you already know the kind of queries that come your way. Sometimes, the phone never stops ringing.
And you can expect the call volume to increase during product launches or promotional periods. An answering service can relieve the pressure on you and your team by appropriately handling customer interactions all day long!
Customers hate feeling unappreciated; it’s why they switch brands. If you experience high call volumes and end up asking customers to wait on hold, you are pretty much telling them to contact your competitors.
Put an end to the ‘please wait on hold’ culture, once and for all: your dedicated virtual receptionists will allocate time and care to each customer that comes your way.
Lead Generation At Your Service
There’s no doubt that large enterprises and small businesses work non-stop to find more leads and buyers – providing incorrect information to them can spell disaster.
Now, think of inbound calls answering services as an extension of your business – they offer assistance to callers, answering queries, and helping convert leads into loyal customers.
Much like telemarketing, your agents can also initiate contact with potential leads that may otherwise lose interest in your offerings. They work in collaboration with your business; point them towards your leads when you simply can’t allocate the time to call them up yourself.
Moreover, your agents appropriately improve on the script you provide them so that customers can enjoy personalized customer service at no additional charge!
An answering service can save you time and bring in quantifiable results.
Dispatching Emergency Calls
Emergencies don’t come at fixed times or with a warning.
For businesses that expect urgent calls like those in healthcare, having a team dedicated solely to attending calls can do your business wonders. Don’t make customers wait until your business hours to get help – medical answering services operate 24/7.
On-call dispatching systems can redirect the call to pre-specified personnel responsible for dealing with them. And that’s how you can offer your customers low-cost rapid response.
Companies rely on business appointments to secure potential clients and create brand awareness. After all, meetings are an effective way to market your brand.
Answering services also act as virtual receptionist services that can help schedule appointments, giving you multiple options to access your customers. This way, you won’t have to switch to an entirely new customer service system just to develop a meeting schedule that’s conducive to lead generation.
Additionally, agents assigned to your brand will convey agenda updates, changes, and relevant information to appointments and keep all stakeholders up to date.
Securing Business By Taking Orders
If you’re an E-commerce company, the benefits of answering services extend to you too. An answering service can help customers navigate your platform, find products, and even place orders!
Specify that you require these services, and the answering service company will be more than happy to oblige. An answering service’s primary offering is a seamless user experience, so they’re likely to go out of their way to help you secure business and retain customers.
Customer Service All Year Round
Everyone needs time off from work, and for businesses, that means being short-staffed on seasonal holidays like Christmas, Thanksgiving, Easter, the list goes on! But it’s never a good idea to leave your customer service channels unmanned.
As a business owner, you can get a competitive edge with an answering service that can attend to customers, even when they least expect to have their phone call answered. Answering services operate all year round – so you don’t have to worry about customers being turned away.
Some answering services may even give you access to an online portal or mobile app with all of your account data stored in one place. If you’re a business that prioritizes transparency, you may appreciate having on-demand access to your information.
A quality answering service can augment customer-business interactions in ways internal teams aren’t capable of achieving.
Not only do answering service cost low in comparison to other customer service channels, they simply eradicate the stress and fatigue your employees experience in their dealings with customers.
All Nexa Support plans offer follow-ups, outbound calls, tailored scripts, and a desktop portal, so your business doesn’t have to worry about the basics, we’ve got it all covered.