Medical Answering Services from Nexa

Medical Answering Services from Nexa

We’re Always
On Call

Get Started

Your callers are patients and caretakers, not clients or sales leads. At NexaMedical, we understand that handling calls for our medical clients requires specialized attention. Speed, accuracy, and sensitivity are crucial for patient and caregiver call experience.

From connecting calls to the right on-call doctor to scheduling and integrating with your calendar and EHR software, NexaMedical virtual receptionists are always accurate, compassionate, and professional.

Our focus on confidentiality, data security and HIPAA compliance has allowed us to help over 650 medical providers across the United States. We serve everyone: small family practitioners, multi-location specialty groups, and industry leading hospitals.

We’re Always
On Call

Your callers are patients and caretakers, not clients or sales leads. At NexaMedical, we understand that handling calls for our medical clients requires specialized attention. Speed, accuracy, and sensitivity are crucial for patient and caregiver call experience.

From connecting calls to the right on-call doctor to scheduling and integrating with your calendar and EHR software, NexaMedical virtual receptionists are always accurate, compassionate, and professional.

Our focus on confidentiality, data security and HIPAA compliance has allowed us to help over 650 medical providers across the United States. We serve everyone: small family practitioners, multi-location specialty groups, and industry leading hospitals.

Get Started


Seamless Customer
Experience


Faster Call
Routing


99.9% On-Call
Accuracy


Insights to Run
Your Practice


Seamless Customer
Experience


Faster Call
Routing


99.9% On-Call
Accuracy


Insights to Run
Your Practice

Say Hello to Success

NexaMedical transformed the day to day operations of a psychotherapist in Nevada with fast and accurate response times and HIPAA compliant SMS messaging, leading to an excellent first impression and more booked clients.

READ FULL REPORT

Say Hello to Success

NexaMedical transformed the day to day operations of a psychotherapist in Nevada with fast and accurate response times and HIPAA compliant SMS messaging, leading to an excellent first impression and more booked clients.

READ FULL REPORT

Hear From Our Clients

At Nexa, our client-first mentality ensures we work as an extension of your practice or facility. That’s why our team is trained in your procedures; hear from our clients about the difference this makes.

NexaMedical answers our night and weekend calls and we’ve never had a complaint from our patients, never missed a call, and no emergencies that’s been unnoticed. They’re very accommodating. They also update the doctor’s contact information regularly. It’s a good company and we’ve been happy with their service.

Advanced Eye Medical Group

NexaMedical is a service that we can count on to pass on messages correctly. They’re always professional and clear about what they’re asking or passing on.

Dr. Marouk of the Cosmetic Surgical Art Center

The responsiveness of the wonderful and dedicated staff at Nexa has been a game changer. You can hear the smiles in their voices. They have a readiness to serve and work hard to communicate clearly and learn from each interaction.

Psychiatrist in Nevada

Hear From Our Clients

At Nexa, our client-first mentality ensures we work as an extension of your practice or facility. That’s why our team is trained in your procedures; hear from our clients about the difference this makes.

NexaMedical answers our night and weekend calls and we’ve never had a complaint from our patients, never missed a call, and no emergencies that’s been unnoticed. They’re very accommodating. They also update the doctor’s contact information regularly. It’s a good company and we’ve been happy with their service.

Advanced Eye Medical Group

NexaMedical is a service that we can count on to pass on messages correctly. They’re always professional and clear about what they’re asking or passing on.

Dr. Marouk of the Cosmetic Surgical Art Center

The responsiveness of the wonderful and dedicated staff at Nexa has been a game changer. You can hear the smiles in their voices. They have a readiness to serve and work hard to communicate clearly and learn from each interaction.

Psychiatrist in Nevada

Medical Answering Service FAQs

How often are medical appointments set by phone vs. a web form?

Surveys show that about 88% of healthcare appointments are scheduled by phone. While patients may find you through the internet, a significant number prefer to schedule by phone rather than a website.

How much do medical answering services cost?

We have restructured our plans to reflect an easier-to-understand model. Unlike other virtual medical receptionist services, we help you save money by letting you pay by usage, not by buying a set number of minutes per month. For larger healthcare practices, we have an Enterprise plan which offers volume discounts and a suite of integration, lead intake, and appointment scheduling options. For a comprehensive breakdown of pricing and capabilities, please see our Plans and Pricing page.

What steps do you take to be HIPAA compliant?

By not utilizing a HIPAA compliant answering service, you are making your medical practice vulnerable to major legal exposure. Thankfully, our live virtual receptionists are thoroughly trained in patient privacy procedures as they relate to HIPAA law. Our internal departments dedicate all resources necessary to maintain strict compliance with this healthcare legislation, especially as it evolves over time.

Text message communication has become a significant component of the provider/patient relationship. This method of engaging with patients helps improve productivity, workflow, and more. Our team of receptionists is highly trained in both HIPAA compliant answering and HIPAA compliant text messaging. Whether you need call or text services, we can integrate seamlessly and quickly with your processes.

Do you provide overflow or after-hour answering services?

Yes! Even if you are seeing great results with your in-house answering team during business hours, utilizing our after-hours call answering services can provide significant value. Having a 24/7 answering team shows your patients you care about their concerns and unique situations. Study after study shows numerous benefits of having a human receptionist answer the phone instead of letting the call go to an answering machine.

What types of medical practices does this service work best for?

We have helped increase productivity and revenue for all sorts of medical professionals. Our remote medical answering services have supported family doctors, pediatricians, orthodontists, psychologists, and many more. If you are in the healthcare industry, we can help improve your workflow and accelerate your growth.

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