At Nexa, we answer the phone and schedule your appointments, so your calendar stays full and your patients stay happy. We understand the critical role that timely, compassionate communication plays in the healthcare industry. Our cutting-edge services are designed to enhance patient satisfaction, streamline operations, and ensure your practice runs smoothly 24/7/365.
Sales
800.756.3080
Support
800.408.3408
The Leading Scheduling, Patient Emergency Dispatch, and Answering Solutions Service
Elevate Your Patient Experience with Nexa
Why Healthcare Professionals Need Nexa
Healthcare professionals choose Nexa because we offer more than just an answering service. We provide a comprehensive solution that improves operational efficiency, enhances patient satisfaction, and supports your practice's growth. Our commitment to excellence, coupled with our enterprise technology platform and compassionate team, makes us the preferred choice for healthcare providers looking to elevate their patient care.
Experience the Nexa difference and see how we can transform your patient communication and support services. Contact us today to learn more about how we can help your practice thrive.
Our Comprehensive Services
Scheduling Service
With Nexa's B2B and B2C appointment setting services, you can focus on the work you're passionate about instead of time-consuming administrative tasks. We fill your schedule, confirm appointments, and keep you informed at every turn.
People-Powered and AI Call Answering
Our answering service goes beyond just picking up the phone. With a blend of human expertise and AI technology, we handle calls efficiently and with a personal touch. Our bilingual answering service is available 24/7, ensuring that every call is answered promptly, even during weekends, holidays, afterhours, overflow, and nights.
Inbound & Outbound Sales
Our seasoned sales team streamlines sales campaigns. Our sales experts answer messages to capture every business opportunity and help more patients. We connect to your chosen industry software, ensuring your sales pipeline is always up-to-date with accurate call data and lead information.
Patient & Client Intake
Whether it's a new prospect or a new patient, our live receptionists answer calls quickly to begin your customized intake process. We make onboarding smooth and efficient, ensuring that all necessary information is gathered accurately and promptly.
Live Chat & Live Text
Enhance your patient engagement with our live chat and live text services. Our team is always ready to assist patients with their queries, providing real-time support and solutions.
Reporting: Data and Analytics
Get detailed reports of real-time data, update availability on the fly, and access data anytime. Our reporting services provide you with the insights you need to make informed decisions and optimize your practice’s performance.
Dispatch: Time-Sensitive Troubleshooting
No matter the patient emergency, the Nexa team is always on call. We provide emergency dispatch and triage services to ensure your patients receive exceptional service from the first point of contact.
Differentiators with our Competitors
Discover how we stand out.
Enterprise technology platform
Dedicated, industry-specific agent
Agents with bilingual capabilities
US based agents
HIPAA compliant
40 years refining processes
Direct CRM & API integrations
Specialized agent training
Shared service, fixed headcount and hybrid solutions
Robust reporting
Improve Call Handling & Reduce Abandoned Calls
In healthcare, every call is important. Our advanced answering service ensures that all calls are answered within three rings, drastically reducing abandoned calls and wait times. By doing so, we help you maintain a positive patient experience, which is crucial for patient retention and satisfaction.
Bilingual, Compassionate Receptionists
Our team of bilingual virtual receptionists is HIPAA-trained and available around the clock, including nights, weekends, holidays, and after hours. They are skilled in managing patient calls and inquiries and trained to handle delicate issues with empathy and understanding. With our bilingual capabilities, we connect you with a broader patient base, providing seamless communication in both English and Spanish.
Increase Appointments with Seamless Integration
Nexa offers patient intake, scheduling, and EHR integration. Our team schedules appointments on your behalf and instantly updates your calendar and systems through direct integration with leading healthcare EHR systems. This ensures a smooth, error-free experience for your patients and a streamlined workflow for your practice.
24/7 Nurse Triage & On-Call Doctor Support
We provide 24/7 nurse triage and on-call doctor services, ensuring that critical calls are never missed. Many of our clients rely on these services to handle emergencies and provide continuous care, reinforcing their commitment to patient health and safety.