Is Your HVAC Answering Service Letting You Down?

Last updated June 10, 2020 written by Jaime Faulkner

Is Your HVAC Answering Service Letting You Down?

Using an answering service is a great call for HVAC professionals. However, the unfortunate truth is that not all answering services can provide the services you need. You might not know that a service isn't helping your business reach its full potential.

We've written up a list of warning signs for HVAC professionals like you to help you figure out when it's time to break up with your HVAC answering service.

The service isn’t available 24/7

As an HVAC professional, your phone is on all day and all night. Disasters don’t wait for convenient times, and neither should your HVAC answering service.

What are the benefits if your answering service is only available during traditional business hours?

The Nexa Difference:

Our industry-trained receptionists work around the clock, 24/7/365. Due to our availability, all of your callers will reach a knowledgable, live voice, 24 hours a day.

Your HVAC answering service doesn't handle your emergency dispatch

Emergency dispatch is a crucial part of your job as an HVAC professional. If your professional answering service is just forwarding emergency calls to you, you have a problem on your hands.

Why use an answering service that can’t provide the assistance you really need?

The Nexa Difference:

Nexa has it handled. We work based on your training specifications, and Nexa can take client calls and contact your team via pager, email, text message, or call. We move through your contact list and contact technicians based on the priority level set by you.

They don't have live answering services

This might sound obvious. However, if you're paying for an answering service, your callers should never reach a voice mail. Some telephone answering services will simply redirect callers into a phone tree or a complex voicemail before answering a call.

The Nexa Difference:

Our call staff will make sure your callers never reach a voice mail. A real person will answer every call, in real-time. People want to problem-solve with another person, and Nexa receptionists make that happen.

Your calls are being answered or routed incorrectly

Your business is in trouble if your calls aren't being answered, period. That means your callers aren’t getting the help or information they need. Resultantly, it is damaging your reputation and costing your patients.

Poorly handled calls affect the efficiency of your entire business.

The Nexa Difference: 

Our receptionists focus on answering calls accuracy. Luckily, this means you can trust that your calls are being answered, handled and transferred to the right people. Our premium customer service ensures we focus on creating an accurate and excellent experience for your callers.

Your HVAC answering service has poor call quality

This is a top concern for clients across industries, and one of the common misconceptions about virtual receptionists. 

When most people think about call centers, they think about loud centers overseas, where agents might not have the communication skills your business needs.

Unfortunately, this is true of a lot of answering services.

The Nexa Difference:

NexaHomeServices receptionists work in 3 centers across the United States. We take care of our team so they can take care of your callers, and provide industry-specific training. Our receptionists know home services, and they work as a true extension of your business.

Did any of these resonate with you or remind you of your current HVAC answering service?

If so, it’s time to make a change. Your HVAC company needs competitive call answering today. Your clients aren't working on your call schedules. They want help fast, and Nexa is ready to take the lead, 24/7/365.

Ready to get started? Contact our account executives at team.sales@nexa.com to learn more.

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