The Key to the Omnichannel Experience? Live Voice Support

If your customers can use multiple platforms when communicating with the company and easily switch between platforms in a single conversation, then you are taking advantage of the new trend in customer service: omnichannel customer support.

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4 Ways to Empower Your Engineers to Provide Excellent Customer Experiences

Cultivating a great customer experience relies on a quality product. That being said, your team absolutely needs to provide excellent customer care. Unless you have a dedicated and separate support team, you need to train your engineers to provide excellent customer experiences.

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3 Qualities Your Virtual Receptionist Needs to Have

So, you’ve decided to hire a virtual receptionist service. Good call: as we’ve reported, “Now more than ever, companies are switching from in-house receptionists to virtual answering services. Since virtual receptionists are 1/10th the cost of a traditional in-house receptionist, it makes sense to outsource your calls and scheduling.”

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3 Ways to Connect With Customers At Every Opportunity

Your company can have excellent organization, industry-leading products, and top quality management. However, without a foundation of excellent customer service, your company won’t succeed.

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5 Ways to Create a Cohesive Customer Experience on Social Media 5 Ways to Create a Cohesive Customer Experience on Social Media

Despite the fact that social media exists to connect people and businesses, it can feel increasingly impersonal. With most sites developing complicated algorithms to track interest and target users on what the equation thinks they need, social media users can feel overwhelmed by the ads they are being served and the presence of businesses on their timelines.

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The Benefits of Bilingual Virtual Receptionists For Your Business The Benefits of Answer 1: Bilingual Receptionists

Answer 1 is based out of Phoenix, Arizona. Arizona is a state with one of the highest Spanish speaking populations in the country. The United States is heavily populated with Spanish speakers: “41 million native speakers and 12 million bilingual people, the United States is already the second-largest Spanish-speaking country in the world”, according to Quartz Media.

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Giving Back: How to Reward Loyal Customers This Holiday Season Giving Back: How to Reward Loyal Customers This Holiday Season

As we move into December, most people are thinking about one thing: the holidays. While there are many holiday traditions, one of the best practices is the act of expressing gratitude. If you’re a small business owner, the number one thing you have to be grateful for during the holidays? Your customers.

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