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The nation’s leading 24/7 virtual receptionist team is ready to help grow your business. We hold ourselves to higher standards and are committed to providing exceptional service. Experience the Nexa Receptionists difference.
Serving as an extension of your office or administrative team, our associates receive industry-specific training so that your current or potential customers will never know that they’re speaking with a virtual receptionist. Anytime that a Nexa receptionist picks up the phone line, your customers will think they’re speaking directly to someone from your office.
Our mission is to provide excellent customer experiences on every call and we do that through our rigorous quality assurance program, which frequently monitors and scores our virtual receptionists upon the completion of a call. This commitment to excellence motivates our associates to engage with your customers in ways that encourage growth and brand loyalty for your business.
Whether you’re looking to reduce overhead costs associated with an in-office receptionist, or you’re feeling overwhelmed by the high volume of calls your business receives, our team of virtual receptionists is here to help. We improve efficiency for companies across a wide range of industries, minimizing the strain on internal staff while also making it possible to handle more calls quickly and with greater accuracy. Nexa virtual receptionists work to:
Companies across multiple industries rely on Nexa Receptionists to deliver an exceptional call experience to their clients and business contacts. Our virtual receptionist services can fit into any and all business formats, from insurance agents who need someone to handle after-hour emergencies to franchisees whose bottom line depends on delivering a consistent customer experience across multiple locations. Our expertise in addressing industry-specific challenges is what truly sets us apart from other virtual receptionist services out there.
Legal
Connect with important calls and case opportunities after hours.
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Home Services
Dispatch technicians and handle emergencies around the clock.
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Insurance
Enable your clients to file claims or get quotes 24/7/365.
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Real Estate
Share information on current listings, answer questions about services, and more.
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Professional Services
Maintain high levels of client satisfaction with live answering, even after hours.
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Franchises
Provide the same great service across all franchise locations.
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As your business or organization grows, so does your call volume. When you’re a small operation, it’s easier to stay in touch personally over the phone with your clients or customers. But as the number of calls increases, you’ll likely consider hiring an in-house receptionist to answer calls and schedule appointments or handle other administrative tasks. Adding one or even multiple in-house receptionists can be costly and time-consuming. That’s where Nexa virtual receptionists come in. Learn more about working with a virtual receptionist and the services we offer in the following FAQs:
When we’re talking skills and professional abilities, the only real difference between an in-house receptionist and a Nexa virtual receptionist is that our virtual receptionists work off-site. Our skilled professionals typically work from their home office or a Nexa call center, but they can be trained to do everything an in-house receptionist would manage on behalf of your business. On top of that, working with a Nexa virtual receptionist is more cost efficient, because you’re not paying a salary or associated overhead.
Be honest: How much do you love calling a company and being greeted by a robot? Live virtual receptionists are a smart investment because they offer a much superior service than a robot-based system, which can be inaccurate and highly frustrating to customers. By routing customer calls directly to a human being, you’re extending a personal connection between your brand and current or potential customers. You’re showing them that their call is, in fact, valuable to you.
Where do we start? There are many, including:
Yes! “Virtual receptionist” and “live receptionist” are just two different phrases to describe the same thing. A virtual receptionist, or a live receptionist, is a real-life human being (not an automated robot) that can perform a variety of administrative tasks—answering calls, following up on leads, scheduling appointments and entering data into your company’s chosen CRM software, for example. They work from home or a larger call center and interact with your client callers as if they are employees of your business. So, when your customer speaks with a Nexa live virtual receptionist, they’ll never know that they’re speaking with a call answering service. They’ll call directly into your company’s phone number, but be redirected to one of our friendly and professional virtual receptionists, who are trained to sound and act like an in-house member of your administrative team.
No, you absolutely don’t have to sacrifice quality of service for affordability. At Nexa, our virtual receptionists are expertly trained to address industry-specific needs and deliver a superior customer experience. They learn the ins and outs of your business, helping to capture more calls and create greater efficiency for your company. Our virtual receptionists are adaptable, professional and—most importantly—customer service-oriented. And, Nexa offers flexible call answering services for businesses of all sizes. For example, you can get up and running fast with our Nexa Go plan and pay only for what you use. Or, our Enterprise solution is completely customizable to accommodate your company’s large call volume. Either way, you’re getting superior service at a fraction of the cost for an in-house receptionist.
A virtual receptionist can perform any and all of the same tasks that an in-house receptionist handles, including:
Yes, our virtual receptionists are bilingual and 100% U.S.-based. Our team of friendly and professional associates can handle any volume of Spanish-speaking calls. Nexa virtual receptionists are fluent in Spanish, so your company can provide superior customer service to a multicultural audience. And, our bilingual receptionists receive industry-specific training, learning the ins and outs of your business and customer base, so that they can perform important administrative tasks with ease. When a Spanish-speaking customer connects with one of our bilingual associates, they’ll think they’re speaking directly to someone in your office. That means your customers, whether they speak English or Spanish, will never know that they’re talking with a call answering service. Nexa’s bilingual virtual receptionists serve as an extension of your administrative team.