Our friendly and knowledgeable bilingual receptionists answer each and every call as if it were the first call of the day. No matter what challenges a call may provide, our receptionists are expertly trained to address industry-specific needs and deliver superior customer experience.
Advantages for Your Business
Provide live coverage 24/7
Offer bilingual answering
Capture more calls
Save you time and money
Our team serves as an extension of your office. With comprehensive industry-specific training, we ensure that your current or potential clients will speak with someone with the same level of knowledge as someone in your office. To further broaden your business’ reach, bilingual receptionists are available, allowing you to break down the language barrier that may be standing between you and potential clients.
We’re committed to providing excellent customer experiences on every call. Our rigorous quality assurance program frequently monitors and scores receptionists after the completion of a call. Our commitment to quality assurance drives our receptionists to engage with customers and create connections that encourage growth and brand loyalty.
How We’ve Helped
Whether you’re looking to reduce overhead costs of an in-office receptionist, or you’re feeling overwhelmed by the high volume of calls you receive, our team is here to help. By reducing the strain on internal staff while simultaneously enabling more calls to be answered quickly and efficiently, we’ve solved a variety of problems across a wide range of industries.
Improved the speed of service technician dispatch
Increased the number of calls answered without relying on internal staff
Scaled marketing efforts to provide improved coverage of phone calls, web leads, and more
Removed language barriers to reach largest possible client base
Assisted Living Locator Case Study
See how we provided a human touch to assist callers with the sensitive decision of placing a loved one in senior care.
Companies across multiple industries rely on Nexa Receptionists to deliver an exceptional call experience to their clients and business contacts. Our virtual receptionist services can fit into any and all business formats, from insurance agents who need someone to handle after-hour emergencies to franchisees whose bottom line depends on delivering a consistent customer experience across multiple locations. Our expertise in addressing industry-specific challenges is what truly sets us apart from other virtual receptionist services out there.
As your business or organization grows, so does your call volume. When you’re a small operation, it can be a lot more manageable to stay in touch with your clients or customers personally via the phone. As your number of calls increase, you may consider hiring an in-house receptionist who can answer calls, schedule appointments, or handle other related tasks. However, adding one or several in-house receptionists can be costly and time consuming to implement.
What is a Virtual Receptionist?
The only major difference between a traditional receptionist and a virtual receptionist is the latter works off-site. These skilled professionals typically either work from their home office or a Nexa office. Remote receptionist services are superior to automated services as robot-based systems can be inaccurate and frustrating to customers. By routing customer calls to a human being, you’re extending a personal connection between your brand and the customer.
What are the Benefits of Live Virtual Receptionists?
Less Overhead Costs: As mentioned above, worrying about purchasing office supplies, computers, telephones, and other equipment for an in-house receptionist team is no longer in the picture once you transition to a virtual receptionist service. Think about how much stress is taken off your shoulders once you have an off-site team taking all your calls. After signing on with Nexa, we work with you to perfect the phone answering script our virtual receptionists will use during calls. Our team may not be in the same state as you, but your high-quality customer service will not be lost.
Never Lose Customers to the Answering Machine: Customers heavily lose interest in businesses that do not answer their initial phone call promptly. Don’t let your hard-earned warm leads go to the graveyard. Our staff works 24/7/365 to ensure a smooth, efficient experience between your customers and your business.
The Human Connection: We’ve all been there. You call a customer service phone number only to find it impossible to reach an actual person. This creates frustration and a simultaneous desire to distance yourself from the brand. Using live virtual receptionists shows customers you care about their time and, arguably, their sanity.
Make Angry Customers Happy: Driving leads and conversions is all about enhancing the user’s experience. Customers who are unhappy with their product or service are only going to become angrier if they’re connected to an automated machine. Putting your aggravated customers in touch with a live 24/7 virtual receptionist can turn even the unhappiest people into long-term customers.
Our office, Skupin Law Group, PLLC, has been using Nexa Receptionists for over 8 years now. They offer excellent service, very reasonable prices, and they have extremely fast email response times.
Skupin Law Group
Our customers commented that when they first spoke with [Nexa Receptionists] they were surprised, because they thought they had spoken with our in-house office staff.
Triple A Plumbing & Jetting
We feel confident that everything is handled as well as if you were in the office with us. I have never had a customer complain about the answer or the response they got from one of the staff.
American Home Guardian
I engaged Nexa Receptionists to act as our third party call handling service and the experience has been stellar! The process to onboard was simple and easy and surprisingly fast. Nexa Receptionists went from knowing nothing about our business to being ready to take calls in just a few short weeks.
I chose Nexa Receptionists because every team member I spoke to gave me the sense of confidence in their skills. My emails were always acknowledged and answered promptly.
The nation’s leading 24/7 virtual receptionist team is ready to help grow your business. We hold ourselves to higher standards and are committed to providing exceptional service. Experience the Nexa Receptionists difference.