Virtual Receptionist Services

Our team serves as an extension of your office. With comprehensive industry-specific training, we ensure that your current or potential clients will speak with someone with the same level of knowledge as someone in your office. To further broaden your business’ reach, bilingual receptionists are available, allowing you to break down the language barrier that may be standing between you and potential clients.

We’re committed to providing excellent customer experiences on every call. Our rigorous quality assurance program frequently monitors and scores receptionists after the completion of a call. Our commitment to quality assurance drives our receptionists to engage with customers and create connections that encourage growth and brand loyalty.

Whether you’re looking to reduce overhead costs of an in-office receptionist, or you’re feeling overwhelmed by the high volume of calls you receive, our team is here to help. By reducing the strain on internal staff while simultaneously enabling more calls to be answered quickly and efficiently, we’ve solved a variety of problems across a wide range of industries.

• Improved the speed of service technician dispatch
• Increased the number of calls answered without relying on internal staff
• Scaled marketing efforts to provide improved coverage of phone calls, web leads, and more
• Removed language barriers to reach largest possible client base

As your business or organization grows, so does your call volume. When you’re a small operation, it can be a lot more manageable to stay in touch with your clients or customers personally via the phone. As your number of calls increase, you may consider hiring an in-house receptionist who can answer calls, schedule appointments, or handle other related tasks. However, adding one or several in-house receptionists can be costly and time consuming to implement.

What is a Virtual Receptionist?

The only major difference between a traditional receptionist and a virtual receptionist is the latter works off-site. These skilled professionals typically either work from their home office or a Nexa office. Remote receptionist services are superior to automated services as robot-based systems can be inaccurate and frustrating to customers. By routing customer calls to a human being, you’re extending a personal connection between your brand and the customer.

What are the Benefits of Live Virtual Receptionists?

• Less Overhead Costs: As mentioned above, worrying about purchasing office supplies, computers, telephones, and other equipment for an in-house receptionist team is no longer in the picture once you transition to a virtual receptionist service. Think about how much stress is taken off your shoulders once you have an off-site team taking all your calls. After signing on with Nexa, we work with you to perfect the phone answering script our virtual receptionists will use during calls. Our team may not be in the same state as you, but your high-quality customer service will not be lost.
• Never Lose Customers to the Answering Machine: Customers heavily lose interest in businesses that do not answer their initial phone call promptly. Don’t let your hard-earned warm leads go to the graveyard. Our staff works 24/7/365 to ensure a smooth, efficient experience between your customers and your business.
• The Human Connection: We’ve all been there. You call a customer service phone number only to find it impossible to reach an actual person. This creates frustration and a simultaneous desire to distance yourself from the brand. Using live virtual receptionists shows customers you care about their time and, arguably, their sanity.
• Make Angry Customers Happy: Driving leads and conversions is all about enhancing the user’s experience. Customers who are unhappy with their product or service are only going to become angrier if they’re connected to an automated machine. Putting your aggravated customers in touch with a live 24/7 virtual receptionist can turn even the unhappiest people into long-term customers.