During our onboarding process, we work with you to develop a script from an industry-specific template that accurately addresses the details of your business. Our receptionists are extensively trained to follow the script you provide, allowing us to respond to your business and industry-specific scenarios with skill and ease. We can also work with you to develop a comprehensive script that covers every possible “what if” scenario one of our receptionists could encounter on a call.
How it Works
Our process is flexible and can be adapted to fit the needs of any and all businesses. When you partner with us, a call to our virtual receptionist will typically go through the following.
How It Works
One: Onboard and Create Your Script
Two: Customer Calls Your Business
Three: We Answer As Your Business
Four: We Take Action
Five: We Report Back To You
One: Onboard and Create Your Script
Two: Customer Calls Your Business
Nexa Receptionists virtual receptionists are available 24/7/365 to ensure that all your business’ calls are answered and handled exactly as you need them to be. Remove the frustrating automated system, reduce voicemails, and ensure that every caller has a great experience with a real person representing your business.
Three: We Answer As Your Business
Following the script that was created during the onboarding process, our team will begin answering as your business and responding to callers with confidence. Your English and Spanish-speaking callers always reach a courteous virtual receptionist who answers as an extension of your business on every call. Our professionalism and industry-specific knowledge leaves callers as satisfied as if they spoke with an expert in your office.
Four: We Take Action
Our virtual receptionists are trained to act on every call, giving them the ability to be a true extension of your business. We don’t just answer calls then pass tasks along to your team. We filter out unrelated calls and take any of the following actions on the calls that are most important to your business:
- Message taking
- Call transferring
- Lead qualification
- New client intake
- Appointment scheduling
- Customer support ticket creation
- And more
Five: We Report Back To You
We will summarize your call information for scannability and readability, making it easy to get all the information you need at a glance. Our virtual receptionists are trained to deliver comprehensive information, so you won’t miss a single detail about new leads, new appointments, or other new business opportunities.
Following a call, we deliver the information you requested through the channel of your choice. Whether it’s by email, SMS, or directly to your chosen CRM, you’ll never find yourself missing vital call information. By providing critical info about qualified leads, booked appointments, call data, and more, you can act quickly following every phone call. Plus, you can access all your call information and more in real-time through the Nexa Receptionists mobile app and desktop portal.
One: Onboard and Create Your Script
During our onboarding process, we work with you to develop a script from an industry-specific template that accurately addresses the details of your business. Our receptionists are extensively trained to follow the script you provide, allowing us to respond to your business and industry-specific scenarios with skill and ease. We can also work with you to develop a comprehensive script that covers every possible “what if” scenario one of our receptionists could encounter on a call.
Two: Customer Calls Your Business
Nexa Receptionists virtual receptionists are available 24/7/365 to ensure that all your business’ calls are answered and handled exactly as you need them to be. Remove the frustrating automated system, reduce voicemails, and ensure that every caller has a great experience with a real person representing your business.
Three: We Answer As Your Business
Following the script that was created during the onboarding process, our team will begin answering as your business and responding to callers with confidence. Your English and Spanish-speaking callers always reach a courteous virtual receptionist who answers as an extension of your business on every call. Our professionalism and industry-specific knowledge leaves callers as satisfied as if they spoke with an expert in your office.
Four: We Take Action
Our virtual receptionists are trained to act on every call, giving them the ability to be a true extension of your business. We don’t just answer calls then pass tasks along to your team. We filter out unrelated calls and take any of the following actions on the calls that are most important to your business:
- Message taking
- Call transferring
- Lead qualification
- New client intake
- Appointment scheduling
- Customer support ticket creation
- And more
Five: We Report Back To You
We will summarize your call information for scannability and readability, making it easy to get all the information you need at a glance. Our virtual receptionists are trained to deliver comprehensive information, so you won’t miss a single detail about new leads, new appointments, or other new business opportunities.
Following a call, we deliver the information you requested through the channel of your choice. Whether it’s by email, SMS, or directly to your chosen CRM, you’ll never find yourself missing vital call information. By providing critical info about qualified leads, booked appointments, call data, and more, you can act quickly following every phone call. Plus, you can access all your call information and more in real-time through the Nexa Receptionists mobile app and desktop portal.
Our office, Skupin Law Group, PLLC, has been using Nexa Receptionists for over 8 years now. They offer excellent service, very reasonable prices, and they have extremely fast email response times.
Mike Skupin
Skupin Law Group
Our customers commented that when they first spoke with [Nexa Receptionists] they were surprised, because they thought they had spoken with our in-house office staff.
R.T.
Triple A Plumbing & Jetting
We feel confident that everything is handled as well as if you were in the office with us. I have never had a customer complain about the answer or the response they got from one of the staff.
Chad Forbush
American Home Guardian
I engaged Nexa Receptionists to act as our third party call handling service and the experience has been stellar! The process to onboard was simple and easy and surprisingly fast. Nexa Receptionists went from knowing nothing about our business to being ready to take calls in just a few short weeks.
Andrea Clinton
Baselayer
I chose Nexa Receptionists because every team member I spoke to gave me the sense of confidence in their skills. My emails were always acknowledged and answered promptly.
D.M.
Funtekusa Inc.
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