As a contractor who spends very little time in the office, it’s quite easy to lose touch with clients and miss out on possible construction opportunities and lucrative bids.
Nexa Receptionist’s contractor answering service is the ideal communications solution to help you overcome this problem once and for all.
Generating over $100,000,000 in client revenue, Nexa Receptionists is a team of friendly, knowledgeable, and passionate receptionists that are eager to help you get ahead of contractor communication obstacles.
From scheduling appointments and providing estimate costs from your service fee roster, Nexa goes beyond the average answering service to dive into the intricacies of the contractor profession to better serve your business.
What You’re Dealing With
82% of clients say they feel more collaboration with their contractors is necessary. Failure to establish effective communication with clients can increase dissatisfaction and create unwanted financial risks and reputation damage.
Your clients need you to spend more time guiding them through the right decisions. Clients can be indecisive about what they want; as a result, they’re unable to provide the crucial feedback you need to ensure they love the result. Miscommunication causes 52% of rework, making it difficult for contractors to wrap up projects on time.
Nexa Receptionists contractor phone answering service can help you budget that extra time into your schedule. Through timely follow up calls, our receptionists will proactively deal with clients to communicate project status as well as relay any change orders.
Poor public perception
Often construction projects get a poor public perception due to inadequate communication. 68% of consumers say companies that take a proactive customer service approach increase their perception of a brand; let Nexa Receptionists take the lead!
While you focus on ensuring safety protocols and compliance on the job site, Nexa’s live receptionists will take care of cross-communication across the project and proactively engage your prospects and customers with your brand.
A Lack Of Feedback
Americans are willing to pay 17% more to do business with a firm that has a strong reputation for customer service.
An essential figurehead in a completed construction project is the client. Pleased or upset, their feedback is crucial, helping you determine gaps in your work as well as areas for improvement.
Besides, a satisfied client is a branding opportunity you don’t want to miss out on!
An answering service for general contractors can help you survey and gather positive feedback from clients and use these to market your service to prospective clients.
Having a broad client base can mean taking on local projects from international clients. Both the language barrier and distant corporate locations can be challenging for both you and your teams.
Multi-language communication can be slow, ineffective, and sometimes nonexistent – not with Nexa Receptionist’s live answering service.
Avoid communication delays and enrich your relationships with Nexa – our virtual receptionists will communicate in multiple languages while being mindful of cultural differences!
Contractor Phone Answering Service: How Nexa Receptionists Helps
With over 30,000,000 calls answered, Nexa Receptionists is the perfect partner to have in the construction industry. Accustomed to handling a heavy load of inbound calls on daily, we guarantee prompt service for present clients and future prospects.
Using the protocols you provide, our live customer service representatives can answer common concerns and frequently asked questions to free up your time for more critical tasks at hand.
Break down language barriers and communication delays by leveraging our bilingual answering service for general contractors. Our fluent operators can help you broaden your client base and help you in lead qualification and intake.
With the help of Nexa Receptionists’ appointment scheduling services, you’ll gain an instant professional edge and avoid the hassle of dealing with the details of coordinating schedules.
Nexa’s home service receptionists are trained to integrate with hundreds of leading business CRMs.
Our scheduling software integrates with your email or Google calendars so that you can keep your clients and your team members focused on the same page. With the Nexa Receptionist’s mobile app, you can reschedule, modify, or cancel appointments in real-time – and our receptionists will immediately relay accurate messages to keep current and prospective clients happy and well informed.
Lead Capture: Onboarding Process
Nexa’s answering service for general contractors engages potential customers in meaningful conversations that convey the value your construction business can bring them. Whether it’s communicating dimensions of the land, on-site safety requirements, or compliance issues – our virtual receptionists take care of it all.
We make even make follow-ups and outbound calls to your prospects and make sure to ask the right questions so that you can secure more business!
Nexa Receptionists service scripts are highly customizable, so you can design the exact questions you’d like us to ask as well as information you’d like us to gather from clients. Tailor your company’s responses to match your brand voice and personality!
Moreover, all professional answering service calls are logged into the Nexa Receptionist’s mobile app and portal, so you can quickly revert to call details anytime, anywhere. Leverage our secure online portal and mobile app to manage your contracting business better.
While the construction industry abides by regular business hours, on-site complications can occur at any moment, regardless of the time of day.
Should an emergency present itself, our 24/7/365 receptionists will attend your emergency calls to reassure clients and diffuse the situation and buy your contracting company time to resolve the issue as soon as possible.
Leverage The Nexa Receptionists Contractor Answering Service
As one of the best US-based contractor phone answering service, our responsive answering service solutions enable you to collaborate with clients, vendors, prospects, subcontractors, and suppliers.
Ready to give Nexa Receptionists a shot? Fill out the contact form above or check out our contractor answering service plans and start capitalizing on opportunities every day!