Our office, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. They offer excellent service, very reasonable prices, and they have extremely fast email response times.
Skupin Law Group
Our customers commented that when they first spoke with [Nexa] they were surprised because they thought they had spoken with our in-house office staff.
Triple A Plumbing & Jetting
We feel confident that everything is handled as well as if you were in the office with us. I have never had a customer complain about the answer or the response they got from one of the staff.
American Home Guardian
I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.
I chose Nexa because every team member I spoke to gave me the sense of confidence in their skills. My emails were always acknowledged and answered promptly.
We have Nexa answering service for a high-rise office. They answer our calls while we're not here, so it makes the tenants feel that they have somebody to talk to as opposed to getting voicemail.
Jennifer of Phoenix, Arizona
It's an after-hours calling service that we have with Nexa. We're an apartment community so when we're not here, calls get forwarded to them. We needed 24-hour answering service and we were referred to them from another property. They are able to answer our emergency calls and usually direct our residents. They're very good at determining whether it's an emergency or not and then re-directing them if it's not. They're also very professional and easy to deal with. It's been great, and I always have a pleasant experience with the reps. Whenever I have an issue, it's resolved right away.
Michele of Costa Mesa, California
Nexa has been our service as long as I've been with our company. We use their live agent messaging. They're very effective for us. They're our answering service because we're a 24/7 business. We're an aircraft charter so it's on demand. Nexa is able to disseminate phone calls and give us good and quick information when they pass the calls through to us. They're very good. All of their representatives that I've encountered have been very professional. Some of them have a great sense of humor. Since we work with worldwide businesses, it hard to understand some of the people and how they spell their names. Nexa gets things close to accurate so we can figure it out or who it is.
Charise of Scottsdale, Arizona
Nexa is awesome and we love them. We use them for emergency after-hours services. We're a real estate and property management company so when our tenants have problems after-hours, they call Nexa who then call us, and we take care of it. Nexa is very helpful for our business. Everything goes smoothly. Tiffany has been extremely helpful, as well as Lluvia who I've worked with. She's always accommodating and available to talk to. If I have any problems, I'd send them an email and they'd respond within the next couple of hours and everything is resolved.
Steve of Fountain Valley, California
When I took over this property, Nexa came with the existing contract, and we kept them for convenience. At present, we utilize their live agent messaging, which allowed for somebody to be able to answer the phone if we’re not available. In addition, their customer service is great.
Carol of Phoenix, Arizona
My fellow property manager recommended Nexa, and I got the company's after-hours answering service for our phones. Everybody I've talked to over there has always been very friendly, and the few times that we've had emergency calls, they've made it convenient and easy for people who were calling. I would recommend them.
Jocelyn of San Diego, California
We're a small but growing business and we needed a partner to help us be able to cover the phones 24 hours a day. Nexa made it possible for us to scale while keeping the quality of customer experience that we intend. Their people have been excellent, specifically Cameron who provides extraordinary service.
Eric of Phoenix, Arizona
We've partnered with Nexa because of a referral, and we've stayed with them ever since. They worked with us on lowering our bill when it became very high. They answer our night and weekend calls and we've never had a complaint from our patients, never missed a call, and no emergencies have gone unnoticed. They're very accommodating. They also update the doctor's contact information regularly. It's a good company and we've been happy with their service.
Dina of Mission Viejo, California
Nexa does service overflow for our technical call center. All my interactions with them are very pleasant and courteous, and generally quick and efficient to get back to me. Overall, they have a great service and I’m a satisfied customer. We partnered with them due to additional need for personnel to handle the overflow of the phone. Doing this helped us identify needs and business cases for needing additional personnel. It helped us too when we have lighter than normal staff.
The nation’s leading 24/7 virtual receptionist team is ready to help grow your business. We hold ourselves to higher standards and are committed to providing exceptional service. Experience the Nexa difference.