THE CHALLENGE: EXPONENTIAL GROWTH
As a premium marketing firm for legal clients, Whitehardt Inc. understands the need for high-quality service. Since 2012, Whitehardt Inc. has been delivering smarter marketing solutions to law firms across the United States from their headquarters in Nashville, Tennessee.
As Whitehardt Inc. grew, so did their calls, and their team became overwhelmed.
“Since we’re a national advertising firm for attorneys, we run ad campaigns that can create up to 300-500 phone calls in three minutes,” explained Felix Eckhardt, co-founder and CFO of Whitehardt, Inc. “We needed another resource to help support the business we’re receiving.”
THE NEXA SOLUTION: PREMIUM INTAKE AND SUPPORT
By providing legal intake services, virtual assistant services, and lead qualification, NexaPro receptionists process incoming calls for local campaigns as well as national mass tort campaigns.
“We know that with NexaPro, our customers can expect an experienced team that provides excellent service reliably,” said Eckhardt.
Nexa processes a high volume of calls without sacrificing quality or accuracy. Because script changes and edits are available as needed, the Whitehardt team can make changes on the fly as campaigns develop and change--Nexa adapts.
“I first worked with their trainers about the emotional hooks we prefer their team members use,” said Eckhardt. “They made the onboarding process as smooth as possible. We provide ongoing script changes and they quickly adapt it into their existing workflow.”
THE RESULT: QUALITY SOLUTIONS, EVERY TIME
“We started working together in September 2017, and the partnership is ongoing. The length of our relationship is a testament to Nexa’s high-quality legal intake services,” said Eckhardt.
Felix was most impressed by the quality and care NexaPro offers their clients. “Since Nexa carefully considers how much business they take on, they can maintain call quality for every campaign. They are competent, confident, and compassionate for each call. Every team member keeps to a high standard of productivity without sacrificing service quality.”
Whitehardt Inc. continues to thrive, and NexaPro receptionists are there to support that growth every step of the way. “It’s a true partnership,” said Eckhardt. “I can’t wait for Nexa to continue to grow so I can keep increasing my business with their help.”