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If your customers can use multiple platforms when communicating with the company and easily switch between platforms in a single conversation, then you are taking advantage of the new trend in customer service: omnichannel customer support.
Some people would rather get a tooth extracted than make a call to a tech support team. However, it doesn’t need to be that way. According to a research survey conducted by the Huffington Post, 90 percent of respondents expressed a preference to speak to a live agent rather than a voice recording, concluding that “…individuals still overwhelmingly want to deal with a human beings rather than a machine.”
Cultivating a great customer experience relies on a quality product. That being said, your team absolutely needs to provide excellent customer care. Unless you have a dedicated and separate support team, you need to train your engineers to provide excellent customer experiences.
A lot of trends come and go in the business world, but a recent change in office dynamics has staying power: remote workers. The category of remote workers is broad; it can refer to people who work from home a few days a week, freelancers hired on for creative work, or virtual receptionists who take calls and keep schedules. If you decide to hire remotely, your work team can now look entirely different than it might have a few years ago, and that’s a good thing.
The nation’s leading 24/7 virtual receptionist team is ready to help grow your business. We are committed to providing a higher standard of exceptional service. Experience the Nexa Receptionists difference.