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If you’re running a small business or insurance agency, you’re certainly running to keep up with the work that comes with it all. Score.org reports that “ small business owners work twice as much as regular employees”, and that number is only on the rise.
Talking on the phone has always been a staple of customer service. However, new technology is influencing customers’ decision making when it comes to support options. It seems like every day, there’s a new think piece about “the death of the phone call”.
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