Articles

Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

Increase Your Law Firm Productivity While Keeping Up With CLE Requirements

Virtual receptionist services give you the freedom to pursue CLE opportunities without sacrificing law firm productivity. Find out how they make that happen.

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Customer Service Round Up — June 2018

We’re back with our best of the web for June! We know you’re busy, so we’ve found four articles to help your business and make you think.

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How to Implement Excellent Customer Support for Your Business

No matter how great your customer support team is, something will inevitably go wrong. It’s just a fact of business. When it does, your customers need to be able to reach you instantly.

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The Key to the Omnichannel Experience? Live Voice Support

If your customers can use multiple platforms when communicating with the company and easily switch between platforms in a single conversation, then you are taking advantage of the new trend in customer service: omnichannel customer support.

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How Virtual Receptionists Can Boost Your Technical Support Team

Some people would rather get a tooth extracted than make a call to a tech support team. However, it doesn’t need to be that way. According to a research survey conducted by the Huffington Post, 90 percent of respondents expressed a preference to speak to a live agent rather than a voice recording, concluding that “…individuals still overwhelmingly want to deal with a human beings rather than a machine.”

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Customer Service Round Up — May 2018

We’re back with the best of the web in our customer service roundup for May.

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4 Ways to Empower Your Engineers to Provide Excellent Customer Experiences

Cultivating a great customer experience relies on a quality product. That being said, your team absolutely needs to provide excellent customer care. Unless you have a dedicated and separate support team, you need to train your engineers to provide excellent customer experiences.

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3 Roles to Hire Remotely For Business Success

A lot of trends come and go in the business world, but a recent change in office dynamics has staying power: remote workers. The category of remote workers is broad; it can refer to people who work from home a few days a week, freelancers hired on for creative work, or virtual receptionists who take calls and keep schedules. If you decide to hire remotely, your work team can now look entirely different than it might have a few years ago, and that’s a good thing.

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