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Customer Journey Mapping: What It Can Do For Your Business Getting Started with Customer Journey Mapping

Want to be successful in business? It’s all about the customer. Think customer-centric, customer interaction, customer service and customer experience… all reflecting the idea that what the customer wants, needs and expects should be high on your list of priorities, at the heart of every business decision, all the time.

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5 Steps to Building Influence in Your Industry 5 Steps to Building Influence in Your Industry

It doesn’t matter how technically capable you are. How genius. How cutting-edge. At some point, you’re going to need customers. Most likely, lots of them. Customers do business with people they know, like and trust. Without this type of trust, all the marketing chops in the world are just more of the same old hype.

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8 Ideas For Stretching Your Small Business Marketing Budget 8 Ideas for Stretching Your Small Business Marketing Budget

Marketing is one of those necessary evils for small business. Even those who love the actual activity of marketing (which admittedly is not everyone) sometimes despair at the percentage of the total business budget that is devoted to it. But don’t fear – there are plenty of ways for small businesses to stretch the value of their marketing dollar, increase their marketing ROI and reach their desired audience without compromising on quality.

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