Articles

Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

HVAC Customer Service: How To Focus And Thrive

As an HVAC professional or business owner, you have a specialized set of skills. You know how to get the job done, and you do it well. But exactly how sharp are your customer service skills?

You might be thinking, HVAC customer service isn’t necessarily one of your priorities. However, if ...

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Why You Need to Focus And Grow Your Law Firm in 2020

Happy New Year! As your law firm starts 2020, you might be worried about your competition. You should be: while the number of lawyers practicing didn’t go up in 2019, the competition between those lawyers did.

We did the research for you in our upcoming Ultimate Guide to Legal Customer Ser...

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Boost Your Business This Holiday Season With an Answering Service

The end of the year is a wonderful time to celebrate with friends and family and reflect on the previous year. It’s also a chaotic time of year! You're wrapping up Q4 while managing your team’s vacation and clients that are in celebration mode, not business mode.

How do you get the edge yo...

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Medical Call Answering Will Transform Your Patient Experience

The home health industry is a top growing industry. If you're a medical office, you have a lot of competition. How do you make a difference for your customers?

However, the phone is still the number one way that customers communicate with businesses. According to Digiday, 65% of people had...

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Is Your HVAC Answering Service Letting You Down?

Using an answering service is a great call for HVAC professionals. However, the unfortunate truth is that not all answering services can provide the services you need. You might not know that a service isn't helping your business reach its full potential.

We've written up a list of warning...

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Live Receptionist Services: How They Change Your Small Business

Live receptionist services are a game-changer for all businesses. Small businesses, in particular, can hugely benefit from live voice answering.  NexaProfessional handles live voice answering, appointment scheduling, emergency dispatch, CRM integration and more for over 1000 companies across Nort...

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Changes In The Home Health Industry: What You Need to Know

If you’re working in home health, you know the field is constantly changing. One particular area that has significantly shifted in the last few years is your hours of operation. More likely than not, you’re feeling the pressure of changing scheduling practices and patient expectations. You're fee...

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NexaInsights: How to Harness The Power Of The Nexa App and Portal

There are a lot of benefits to using an answering service, but one benefit unique to Nexa is our NexaInsights app and portal.

Accessing crucial data in the palm of your hand has never been easier, or safer, than with our mobile app and portal.

No matter where you are, or what you’re...

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NexaHomeServices: Emergency Dispatch, Handled

If you’re a home service professional, you’re familiar with emergency dispatch situations. Clients are calling at all times to get a hold of you to fix their AC, heating, broken pipes, plumbing problems⁠— you name it, you’re fixing it. 

But what happens when you’re getting calls after hour...

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Is Your Answering Service HIPAA Compliant? If Not, You’re at Risk

If you’re a health care provider or specialist, you’re familiar with HIPAA. You have to be; since 1996, the Health Insurance Portability and Accountability Act does a lot to protect patient information, especially with the rise of digital record keeping and EHR systems. If your practice isn’t fol...

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