Articles

Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

Women in Leadership at Nexa Receptionists - nexa.com

Women in Leadership at Nexa Receptionists
As we wrap up Women’s History Month, it’s important we take a moment to recognize the powerful women behind Nexa Receptionists and our sister brands, Alert Communications and MLT TeleCommunications. Thank you to this amazing roster of leaders—and to...

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5 Ways Nexa Receptionists Empowers Your Business - nexa.com

5 Ways Nexa Receptionists Empowers Your Business
As a business owner or operator, we know you’re willing to do whatever it takes to make your company a success. But what if we told you that you don’t have to do it all alone? By delegating your customer support to friendly and knowledgeable ...

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Nexa Culture: The Importance of Diversity in the Workplace - nexa.com

Nexa Culture: Emphasizing The Importance Of Diversity In The Workplace
A 2019 report by Harver about the advantages of diversity in the workplace shows that 87 percent of organizations surveyed around the world list “diversity” as either a stated value or priority area for development. The ...

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eric-owen-nexa-receptionists-executive-vice-president

Nexa Receptionists Appoints Eric Owen As First Executive Vice President
Nexa Receptionists welcomes Eric Owen as its executive vice president. Eric previously served as the company’s senior vice president of sales and brings more than 30 years of call center industry experience to the role....

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2021-business-strategy-advice-nexa-receptionists

Expert Advice To Guide Your 2021 Business Strategy
Are you crafting a fresh business strategy for 2021? Nexa Receptionists is here to help with some sound advice from a few of our key executives. Scroll down for their tips on questions to ask yourself before mapping out the coming months, a...

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hvac business management

Stick to The Plan
A lot of HVAC business owners got into the industry because they know about it. It's pretty standard to see an air conditioning tech or HVAC employee to set up their own company to install and maintain HVAC systems locally. This means that not everyone involved in the indu...

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call handling

What is Call Handling?
Simply put, call handling is how a business deals with both outbound calls and incoming calls.

Call handling varies massively depending on what type of business you are running. For instance, a tradesperson running a small outfit might deal with all of their ow...

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5 High-Performing Companies That Outsource Staffing (& What You Can Learn From Them)

What is Outsourcing?
Before delving into the list of companies who outsource, you should make sure to fully understand the term.

Outsourcing is the contracting of part of a business's processes or "value chain" to an external third-party provider. Usually, they will perform tasks in ...

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automated answering service

Do You Need a Call Answering Service?
Before establishing which of these options to go for, you should consider whether or not you need a service for your business. Your business phone system might be absolutely crucial to dealing with customers, or it might just be occasionally used for ne...

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4 Untapped Customer Service Tips To Encourage Return Customers

Repeat or Returning Customers - What Is The Difference?
Some people define repeat customers and return customers slightly differently.

Generally, it is accepted that a repeat customer is someone who can be considered loyal in some way. They may make a conscious decision to come back ...

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