Articles

Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

NexaHomeServices: Emergency Dispatch, Handled NexaHomeServices: Emergency Dispatch, Handled

If you’re a home service professional, you’re familiar with emergency dispatch situations. Clients are calling at all times to get a hold of you to fix their AC, heating, broken pipes, plumbing problems⁠— you name it, you’re fixing it. 

But what happens when you’re getting calls after hour...

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Is Your Answering Service HIPAA Compliant? If Not, You’re at Risk Is Your Answering Service HIPAA Compliant? If Not, You're at Risk

If you’re a health care provider or specialist, you’re familiar with HIPAA. You have to be; since 1996, the Health Insurance Portability and Accountability Act does a lot to protect patient information, especially with the rise of digital record keeping and EHR systems. If your practice isn’t fol...

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NexaInsights App and Portal: Your Frequently Asked Questions

One of the benefits of choosing Nexa as your virtual receptionist provider is our app and portal.

Whether you’re hard at work or away from the office, our software lets you update your availability, check your messages, review your usage data, and manage your call flow in real-time.
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NexaInsights: How to Manage the On-Call Calendar Yourself

A lot of our clients know about the NexaInsights app and portal. While you’re using them on a daily basis, not everyone knows that you can manage the NexaInsights on-call calendar yourself! 

While our Customer Success is always happy to help you configure your on-call calendar, it’s easier...

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The Nexa Professional Call Flow: How It Works With A Virtual Receptionist

Are you curious about what a virtual receptionist service can do for your business, but you still have some questions? Are you not quite sure how the NexaProfessional call flow works?

Let us break it down for you. Our process is flexible and can be adapted to fit the needs of any and all b...

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The Benefits of NexaMedical Dental Virtual Receptionists The Benefits of NexaMedical Dental Virtual Receptionists

Being a dentist is a difficult job. Not only are you dealing with complex medical problems all day; your patients are also most likely very reluctant to come in, since 60% of people have anxiety about going to the dentist. 

As a dentist, your job is two-fold— you need to provide excellent ...

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