Articles

Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

Is Your HVAC Answering Service Letting You Down?

Using an answering service is a great call for HVAC professionals. However, the unfortunate truth is that not all answering services can provide the services you need. You might not know that a service isn't helping your business reach its full potential.

We've written up a list of warning...

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Live Receptionist Services: How They Change Your Small Business

Live receptionist services are a game-changer for all businesses. Small businesses, in particular, can hugely benefit from live voice answering.  NexaProfessional handles live voice answering, appointment scheduling, emergency dispatch, CRM integration and more for over 1000 companies across Nort...

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Changes In The Home Health Industry: What You Need to Know

If you’re working in home health, you know the field is constantly changing. One particular area that has significantly shifted in the last few years is your hours of operation. More likely than not, you’re feeling the pressure of changing scheduling practices and patient expectations. You're fee...

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NexaInsights: How to Harness The Power Of The Nexa App and Portal

There are a lot of benefits to using an answering service, but one benefit unique to Nexa is our NexaInsights app and portal.

Accessing crucial data in the palm of your hand has never been easier, or safer, than with our mobile app and portal.

No matter where you are, or what you’re...

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NexaHomeServices: Emergency Dispatch, Handled

If you’re a home service professional, you’re familiar with emergency dispatch situations. Clients are calling at all times to get a hold of you to fix their AC, heating, broken pipes, plumbing problems⁠— you name it, you’re fixing it. 

But what happens when you’re getting calls after hour...

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Is Your Answering Service HIPAA Compliant? If Not, You’re at Risk

If you’re a health care provider or specialist, you’re familiar with HIPAA. You have to be; since 1996, the Health Insurance Portability and Accountability Act does a lot to protect patient information, especially with the rise of digital record keeping and EHR systems. If your practice isn’t fol...

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NexaInsights: New Message Features and Updates to the App and Portal

The NexaInsights app and portal update frequently. We’ve answered your Frequently Asked Questions and shown you how to manage your own on-call calendar. Now, check out the latest features and updates. 

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NexaInsights App and Portal: Your Frequently Asked Questions

One of the benefits of choosing Nexa as your virtual receptionist provider is our app and portal.

Whether you’re hard at work or away from the office, our software lets you update your availability, check your messages, review your usage data, and manage your call flow in real-time.
...

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NexaInsights: How to Manage the On-Call Calendar Yourself

A lot of our clients know about the NexaInsights app and portal. While you’re using them on a daily basis, not everyone knows that you can manage the NexaInsights on-call calendar yourself! 

While our Customer Success is always happy to help you configure your on-call calendar, it’s easier...

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The Nexa Professional Call Flow: How It Works With A Virtual Receptionist

Are you curious about what a virtual receptionist service can do for your business, but you still have some questions? Are you not quite sure how the NexaProfessional call flow works?

Let us break it down for you. Our process is flexible and can be adapted to fit the needs of any and all b...

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