Answer 1 Communications wins coveted ATSI Award of Excellence for 12th Consecutive Year
June 29, 2015, Concord, NH — Answer 1 Communications has been honored with the exclusive ATSI 2015 Award of Excellence for the 12th consecutive year. This award is presented annually by the Association of TeleServ-ices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Answer 1 Communications received the award at ATSI’s 2015 Annual Convention held at Hilton Torrey Pines, La Jolla, CA.
Independent judges evaluate message services over a six month period. The scoring criteria includes:
– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call
“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in our industry. Award recipients demonstrated the highest level of service throughout every aspect of a caller’s experience – exceeding the award’s rigorous criteria and customer service standards. It’s quite an honor,” says ATSI President Jeffrey W. Zindel.
The award started 19 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.
Now a twelve-time winner, Answer 1 Communications earned the Diamond Plus Award for twelve consecutive years. ATSI extends its congratulations to the staff of Answer 1 Communications, Inc. on their proven quality service to their customers.
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
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