Outstanding Service Earns Award of Excellence – Twelve Time Award Winner

Answer 1 Communications, inc. wins coveted ATSI Award of Excellence for 12th Consecutive Year


June 29, 2015, Concord, NH — Answer 1 Communications, inc.  has been honored with the exclusive ATSI  2015 Award of Excellence for the 12th consecutive year. This award is presented annually by the Association of TeleServ-ices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.  Answer 1 Communications, inc.  was presented with the award at ATSI’s 2015 Annual Convention held at Hilton Torrey Pines, La Jolla, CA.

Independent judges are contracted by ATSI to evaluate message services over a six month period.  The scoring criteria includes:

–  Response Time
–  Courteousness of Rep
–  Accuracy of Call
–  Knowledge of Account
–  Overall Impression of Call

“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in our indus-try.  Award recipients demonstrated the highest level of service throughout every aspect of a caller’s experience – ex-ceeding the award’s rigorous criteria and customer service standards.  It’s quite an honor,” says ATSI President Jeffrey W. Zindel.

The award started 19 years ago as a means to improve the overall quality of the call centre industry by setting expecta-tions and measurements to ensure a successful call handling experience.

Now a twelve-time winner Answer 1 Communications, inc. earned the Diamond Plus Award for twelve consecutive years. ATSI extends its congratulations to the staff of Answer 1 Communications, inc. on their proven quality service to their customers.

About ATSI
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services.  ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

To arrange an interview contact:
Melanie Dixon
(866) 896-2874