You might be under the impression that talking on the phone doesn’t matter as much in our current age of chatbots and automation. However, you’d be wrong! People still want a live voice answering service.
- After a good phone experience, 80% of customers are likely to become a repeat customer. -Invoca
- 75% of customers still believe calling is the most effective way to get a quick response from a business. -New Voice Media
- As a problem becomes more complex, customers are twice as likely to seek out a real person over the phone, rather than use a website or self-service tool like webchat. -American Express
All this means that you need to provide excellent support on the phone, or you’re going to lose customers.
How do you pull this off?
Make it happen with a quality answering service like Nexa. By having a live voice available to your customers, you are demonstrating that you care about their experience. You’re also ensuring that problems are addressed and handled efficiently.
Here are 5 benefits of utilizing a quality answering service like Nexa.
1. Have One Less Person on Your Payroll
Having a full-time, in-house receptionist is costly to your business. We’ve covered these expenses extensively, and even break it down with data from each state in this article.
When considering the price of an in-house receptionist, you have to think beyond the cost of a simple salary. Account for onboarding, training, health insurance, 401k matching, sick time, vacation, other benefits-- the list goes on.
When that’s all said and done, our internal data at Nexa shows that a virtual receptionist is 1/10th the cost of an in-house receptionist.
2. Enjoy 24/7 Availability
One of the most significant benefits of a virtual receptionist is their ability to support your business around the clock. Your customers and leads aren’t calling you on a strictly 9-to-5 schedule.
An in-house receptionist can’t always be there. Your callers will be forced to leave a voicemail. More likely, they’re just going to hang up.
- 67% of customers have hung up the phone out of frustration that they could not talk to a real person. -Forbes
With Nexa virtual receptionists, you can have the phone lines accessible 24/7, 365 days a year. There will always be someone there to leave a custom greeting, take messages, answer questions, etc.
You can be there for your customers when new leads need you the most.
3. Increase Your Staff’s Productivity
A study by Samsung showed that telephone calls are the biggest distraction employees face in the workplace.
That’s no surprise – telephone calls interrupt the flow of work and force employees to break their momentum. These disruptions are a massive hit to your staff’s productivity.
However, if you outsource some of those calls to a quality answering service, you can save that time and increase your team’s productivity.
Don’t let cold calls break your concentration any longer!
4. Make Scheduling Easy
Appointment scheduling can be a hassle, but it doesn’t have to be. Instead of having to drop whatever you’re doing and figure out software integrations or scheduling timing, you can let Nexa handle it.
Our receptionists are trained to integrate with hundreds of leading business CRMs. Also, we offer our own scheduling software, which can even integrate with your email or Google calendar. This helps keep your team and your clients on the same page.
5. Handle Your Calls Efficiently
Let’s get back to what’s most important-- your calls. All the other benefits are nice, but if your answering service isn’t providing excellent customer experiences on every call, you’re not really getting the benefits you need.
Our team serves as an extension of your office. We’re committed to providing excellent customer experiences on every call. Our rigorous quality assurance program frequently monitors and scores receptionists after the completion of a call.
Our commitment to quality assurance drives our receptionists to engage with customers and create connections that encourage growth and brand loyalty. A quality answering service like Nexa will ensure that your customers have excellent experiences with your brand, every time.
Move forward with a high-quality answering service
A top-notch answering service will make all the difference in your business’ success. Increase your profits and productivity, make administrative tasks easier, and create excellent customer experiences.
Ready to learn more? Contact us at firstname.lastname@example.org to get started.