Customer Experience

What Is An Answering Service?

Businesses use answering services to improve the customer experience. So, what is an answering service and how does it work? Read on to find out....

The Difference Between an Answering Service vs. Call Center

Regardless of the industry you serve, your business must remain focused on your clients and their needs in order to survive and thrive. However, with...

5 Common Customer Service Issues You Can Solve With Text Messaging

Offering people-powered live text messaging to solve your customer service issues can improve retention and grow business revenue. Great customer service is essential for your...

5 Ways Businesses Use Text Messaging to Help & Convert Customers

How the healthcare, retail, e-commerce, home services and real estate industries are using text messaging to grow revenue and improve customer service. Connecting with customers...

Do Customers Really Want to Be Able to Text Your Business & Customer Service?

Text messaging is everywhere — 97% of Americans text each week. But what about text messaging with businesses? Yes, Customers Want Your Text Text messaging...

Human-Powered Live Chat & Text Services vs. Customer Service Chatbot: Which is Right for Your Business?

Some companies choose an AI customer service chatbot while others opt for live chat, but which makes the most sense for your business? Human-Powered Live...

What Is A Text and Live Chat Service And What Are The Benefits For Your Business?

A live chat service can increase lead conversion and revenue, and provide a superior customer service experience. According to a report by Inc.com, 51 percent of...

How To Grow And Scale Your Business With A Phone Answering Service

A virtual answering service improves efficiency and minimizes the strain on internal staff. Nexa provides 24/7 phone coverage for your company, making you available for...

Employee Spotlight: Elizabeth Spaeth, Customer Experience Senior Advocate

Elizabeth Spaeth is a customer experience senior advocate for Nexa Receptionists and has been with the company for 2.5 years. Employee Spotlight: Elizabeth Spaeth, Customer...

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