Call Center Services - Nexa
CALL CENTER SERVICES
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Call Center Services & Solutions

Nexa’s Call Center Services & Solutions will empower you to scale successfully, satisfying customer needs with 24/7/365 specialized support, boosting lead conversion with strategic outbound call campaigns, and optimizing for efficiency with streamlined intake, appointment scheduling, and notification processes. Nexa’s highly skilled call center professionals are trained to communicate effectively and close deals the right way so that you can take your business to the next level with clarity and ease.

Expect More With Nexa
We customize for you

Custom call center services aligned with your goals, offering inbound and outbound call services, integrating seamlessly with CRM and appointment systems.

We Answer Every Call

We ensure prompt response to calls, assist with legal forms and scheduling, and provide updates once tasks are completed.

We Boost Business

As a call center provider, we capture customer info, nurture leads, and create outbound call campaigns to boost conversions through callbacks and lead qualification.

Expect More With Nexa

Custom call center services aligned with your goals, offering inbound and outbound call services, integrating seamlessly with CRM and appointment systems.

We ensure prompt response to calls, assist with legal forms and scheduling, and provide updates once tasks are completed.

As a call center provider, we capture customer info, nurture leads, and create outbound call campaigns to boost conversions through callbacks and lead qualification.

Ready To Grow Your Business?

Our omni-channel specialists are ready to help you grow and scale your business 24/7.

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Nexa Integrates into The Tools You Already Use

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Nexa Integrates into The Tools You Already Use

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Understanding What we do
24/7/365 Live Virtual Receptionist

Nexa offers 24/7 live virtual receptionists in English and Spanish to ensure top-notch customer service and retention. Don't miss calls or use voicemail with our always available team.

  • Lower overhead while boosting productivity
  • Capture or follow up on every business opportunity with the help of a live virtual receptionist
  • Set up your virtual receptionist seamlessly with fast, efficient onboarding 
Lead Capture & Sales Intake

Slash administrative spending while you generate and capture new leads. Nexa's bilingual virtual receptionists will efficiently convert qualified leads into new business & appointments, saving you needless marketing and sales expenditures.

  • Build a revenue generating machine
  • Increase conversions while decreasing overhead
  • Identify and convert qualified prospects and leads
Outbound Sales & Calling Campaigns

Slash administrative spending while you generate and capture new leads. Nexa's bilingual virtual receptionists will efficiently convert qualified leads into new business & appointments, saving you needless marketing and sales expenditures.

  • Keep your sales pipeline full
  • Build customer loyalty and increase retention
  • Upsell and cross-sell
Reporting & Analytics

Get detailed reports on your business answering service activity in the Nexa mobile app and portal to help you scale strategically and make better, data-backed business decisions.

  • Real-time data managed by Nexa
  • Update availability on the fly
  • Access data anytime from anywhere
People-Powered Live Chat Service

Our answering services combine with Nexa Chat to boost conversion rates and enhance customer service.

  • Keep your calendar full
  • qualified and quality appointments
  • Answer questions & send reminders
People-Powered Live Text Messaging

Enhance client communication with Nexa's phone answering and text messaging services to reach customers efficiently and effectively anytime, anywhere.

  • Create another channel for capturing leads
  • Improve conversion rates up to 40%
  • Communicate with customers on their own time
CRM & Integration

Connect to your chosen industry CRM software so your business is always up-to-date with accurate call data and client information powered by our call answering service solutions.

  • Connect to tools you already use
  • Sync customer data
  • Easily fit Nexa into your workflow

Frequently Asked Questions

Chat support services are solutions that allow customers to communicate with a company representative via an online chat platform. This type of service is often used to provide quick and efficient customer service, as it allows customers to get their questions answered in real time.

Live chat support services allow customers to communicate with a company representative via an online chat platform in real-time. This type of service is often used to provide quick and efficient customer service, allowing customers to get their questions answered quickly and easily.

Outsource chat support services are customer service solutions that allow companies to outsource their customer service needs to a third-party provider. This type of service is often used to provide quick and efficient customer service, as it allows companies to access a team of experienced customer service representatives who can provide support in real time.

Chat support outsourcing services are customer service solutions that allow companies to outsource their customer service needs to a third-party provider. This type of service is often used to provide quick and efficient customer service, as it allows companies to access a team of experienced customer service representatives who can provide support in real time via an online chat platform.

Our Reviews

What our Clients are saying

Nexa has helped our company tremendously with answering calls and booking appointments for our team 24/7. Our after-hours jobs booked have increased by 110%. The person Nexa assigned to our account, Mayra Tovar, is THE greatest onboarding specialist we've ever seen! She has met our every need with excellent customer service and prompt responses, and overall has been very enjoyable to work with…

We've had a great experience from the sales side to the onboarding with Nexa! The communication has been excellent and they have been more than fair with the way they handle the billing. We haven't gone live yet, but so far we are enjoying the partnership!

I've been working with Brianna on a few key pieces our business needs from Nexa and she has been a pleasure to work with. Her communication, friendliness and time management is second to none. Always easy working with this team! Thank you.

AC and Plumbing Pro | July 2024 Google Review

Nexa is top notch. I'm a current user of Nexa and it has saved me so much time and not missing phone calls. Their customer service is fantastic. I have been working closely with my rep Jamie, and she is so bubbly and so kind and so knowledgeable. [...] It was so easy to sign up and everything goes right into a portal or my CRM. I’m so happy!.