With its large population and close proximity to New York City, Newark is an excellent place for businesses to grow and thrive. However, with so many potential customers to vet and process, local companies can easily become inundated with phone calls, making it difficult to remain productive while tending to clients’ needs.
At Nexa, we help Newark business owners harness the power of round-the-clock call-answering solutions for their companies. With our 24/7 call-answering solutions, you can address customer concerns while taking care of what’s most important: running a successful business.
Learn more about our call answering services in Newark, NJ, by contacting us today!
Communicate with Newark Clients 24/7
Wouldn’t it be great to have a dedicated assistant to tend to client needs while you take care of everything else? With our virtual receptionist services, that’s exactly what you’ll get. Our solutions are designed to offer customer support, intake, and appointment setting on your behalf so you can focus on more pressing matters. With our virtual receptionist services, you’ll enjoy:
- Inbound and outbound sales: Our trained receptionists can vet qualified leads and create lead-generation campaigns so you always have a steady stream of new customers.
- Voice and AI: We offer hybrid voice and AI-powered solutions to help answer customer concerns and elevate them to a human call operator for pressing matters.
- Live chat: Meet your customers in the most convenient way by adding live chat capabilities to your website or via SMS texting so you can ensure a stress-free communication experience.
24/7 Call Answering
Emergencies happen at all times, and being able to answer your customers when it matters most is essential. Through our 24/7 call answering services, we offer after-hours and overflow call answering solutions to keep you connected to clients when it counts. With bilingual capabilities, we can address client concerns in their native language, reducing miscommunications and ensuring complete transparency.
Quality & Convert Leads
There’s nothing worse than wasting money on ineffective marketing methods. With our help, we can create effective strategies to ensure a steady stream of qualified leads for your company. Our lead qualification and conversion solutions include:
- Lead form follow-up: We’ll follow up with customers who have entered their information on your website on your behalf, helping you make valuable connections without having to lift a finger.
- Lead qualification: Working closely with your business, we’ll identify the customer characteristics that matter most to you to determine whether or not a lead is qualified for your specific needs.
- Appointment booking: Our team handles all appointment scheduling on your behalf, ensuring your calendar is never overbooked or double-booked so you can remain focused on your day-to-day.
Industry-Trained Virtual Receptionists
When trusting your business communications to a third party, you need to be sure that they understand your industry from the inside out. Our team works closely with each client to gain a thorough understanding of their company, ensuring they are capable of speaking about your business and services with the same passion and understanding that you have when communicating with prospective clients. We have experience servicing Newark businesses across a broad range of industries, including car dealers, HVAC providers, electricians, insurance companies, massage therapists, hotels, restaurants, and more.
Seamless Integrations
Ensuring a smooth, effective workflow is at the heart of everything we do at Nexa. Our call answering solutions integrate seamlessly with many existing software solutions, including ServiceTitan, Workiz, Calendly, HubSpot, and more. By integrating with your existing software, we ensure a smooth workflow, easily track analytics, and manage effective campaigns.
Why Partner with Nexa?
As the leading provider of 24/7 emergency dispatch, booking, and answering services, Nexa is proud to empower businesses across Newark with the round-the-clock communication solutions they need to grow and thrive. With people and AI-powered solutions designed to fit your specific needs, we help your business reach new heights and stay connected to the clients that matter most.
Request more information about our call answering services in Newark today!
