CASE STUDIES

Whitehardt: Premium Support

As a premium marketing firm for legal clients, Whitehardt Inc. understands the need for high-quality service. Since 2012, Whitehardt Inc. has been delivering smarter marketing solutions to law firms across the United States from its headquarters in Nashville, Tennessee. As Whitehardt Inc. grew, so did their calls, and their team became overwhelmed.

THE CLIENT

THE CHALLENGE: EXPONENTIAL GROWTH

As Whitehardt Inc. grew, so did their calls, and their team became overwhelmed.

“Since we’re a national advertising firm for attorneys, we run ad campaigns that can create up to 300-500 phone calls in three minutes,” explained Felix Eckhardt, co-founder and CFO of Whitehardt, Inc. “We needed another resource to help support the business we’re receiving.”

Whitehardt Inc. needed a service to be able to provide legal intake services, virtual assistant services, and lead qualification. They also need that service to process incoming calls for local campaigns, as well as national mass tort campaigns.

THE NEXA SOLUTION: PREMIUM INTAKE AND SUPPORT

NexaPlus does all that and more, by processing a high volume of calls without sacrificing quality or accuracy. Because script changes and edits are available as needed, the Whitehardt team can make changes on the fly as campaigns develop and change–Nexa adapts.

“They made the onboarding process as smooth as possible,” said Eckhardt. “We provide ongoing script changes and they quickly adapt it into their existing workflow.”

THE RESULT: QUALITY SOLUTIONS, EVERY TIME

“We started working together in September 2017, and the partnership is ongoing. The length of our relationship is a testament to Nexa’s high-quality legal intake services,” said Eckhardt.

NexaPlus receptionists are there to support Whitehardt’s growth every step of the way. “It’s a true partnership,” said Eckhardt. “I can’t wait for Nexa to continue to grow so I can keep increasing my business with their help.”