overview
West Point Underwriters, a Florida-based insurance organization, faced challenges during hurricane seasons due to inadequate provider support. Nexa stepped in, improving call handling and operations while swiftly ramping up claims intake services. In addition to these efforts, Nexa implemented proactive measures like setting up landing pages to manage phone traffic and providing essential local support information during weather events. This comprehensive approach ensured not only efficient service but also demonstrated a commitment to community welfare during crises.
