Boosting HVAC Business With Nexa
CASE STUDIES
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Boosting HVAC Business with Nexa

Boosting HVAC Business with Nexa

overview

HVAC companies often struggle to regulate call volume, capture leads and provide 24/7 customer service, needing flexible solutions to boost sales and optimize staffing. Since 2015, Nexa has supported a prominent HVAC business to help address these challenges, providing customized overflow coverage, appointment booking and outbound calling.

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Problems

  • Inconsistent call volume during seasonal shifts
  • Staffing challenges for evening and overnight coverage
  • Struggles in scaling during rapid acquisition
  • Appointment booking inconsistencies and errors
  • High customer acquisition costs

Solutions

  • Call overflow management during peak seasons
  • After-hours coverage for a 24/7 customer experience
  • Outbound support for filling service calendars
  • Seamless integration with their existing booking and call data systems
  • Data-driven strategies to reduce acquisition costs

Our Results

100%

Seasonal Support, Including Emergency Triage

14 seconds

Avg Wait TIme

6.5 minutes

Avg Handle Time

24/7

Live Call, Text & Chat Support

1,260 calls

Handled Per Month On Avg.

Ready To Grow Your Business?

Our omni-channel specialists are ready to help you grow and scale your business 24/7.

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Nexa Integrates into The Tools You Already Use

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Nexa Integrates into The Tools You Already Use

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