EverService Engagement Solutions Drive Year-Round Growth for Well-Known PHCE Company
In September of 2023, Blue Corona introduced Nexa (through the EverService family of brands) to F.H. Furr to assist with improving outbound sales performance.
THE CLIENT
In September of 2023, Blue Corona introduced Nexa (through the EverService family of brands) to F.H. Furr to assist with improving outbound sales performance.
THE CHALLENGE
F.H. Furr’s leadership had been dissatisfied with their previous two providers’ performance, booking at a rate of only .75-1 appointments per hour on average.
NEXA SOLUTIONS: OUTBOUND SALES STRATEGY
Together, Nexa and F.H. Furr developed a targeted outbound strategy leveraging Nexa’s Home Service Sales Specialists to drive more booked appointments for HVAC tune-ups. In the first month after launch, Nexa’s team crushed the former provider’s KPIs, delivering an average of 3.5 SPH for existing members. Impressed with Nexa’s results, F.H. Furr has continued to add capabilities such as service line cross-sales, and special promotions.
Delighted with Nexa’s outbound results, F.H. Furr added Nexa’s inbound solution in May of 2024 for their 14 East Coast based locations. Nexa had developed a strong reputation for delivering a best-in-class experience for their home services clients. F.H. Furr was attracted to their industry experience, specialized PHCE training, and proven best-practice templates. The solution included serving as an overflow team for their inbound staff and handling all volumes after-hours and weekends, booking appointments right into their existing Schedule Engine instance.
THE RESULT: INDUSTRY-LEADING CONVERSTION RATES
In their most recent month, Nexa delivered an above-industry average 82.5% booking rate (during peak season) with an average time to answer of only 4 seconds. This performance demonstrates Nexa’s commitment to consistently delivering scalable, high-quality service and industry-leading conversion rates even during the most challenging time of year for PHCE clients.
