At Nexa, we provide answering solutions that enable businesses to connect to their customers 24/7. But how exactly does it work? Our team has taken the time to answer some of the most common questions we receive below to help you make the most informed decision for your business’s answering service needs.
Don’t see your question listed? Reach out to our team online to learn more about our 24/7 call answering solutions today!
General Information
What services does Nexa offer?
Nexa is proud to offer 24/7 call answering services to companies throughout the U.S., including 24/7 after-hours and overflow, virtual receptionist, outbound calls, inbound calls, client intake and call center solutions. We also offer appointment scheduling, inbound and outbound sales, voice and AI, live chat and bilingual call answering services for businesses across medical, legal, home services and other industries nationwide.Â
How can Nexa’s services benefit my business?
Nexa empowers businesses to provide exceptional customer service to their clients. On average, our clients report a 15% boost in revenue. Our around-the-clock communication helps customers access the services they need at the precise moment they need them — no more missed calls and lost opportunities.Â
Is Nexa service available in my area?
With over 600 employees and counting, Nexa is working to empower more than 5,000 businesses across the United States. Learn more about our service area.Â
Service Details
How does Nexa’s 24/7 answering service work?
Our 24/7 answering service uses a combination of people and AI-powered solutions to address customers’ concerns at all hours of the day or night. We always answer promptly, assessing inbound inquiries and addressing emergency calls according to your company’s specific protocol, escalating issues and completing tasks to align with your workflow.
Can Nexa handle appointment scheduling for my business?
Yes — our call center professionals and live virtual receptionists are trained to handle your appointment scheduling needs, fill open slots and manage appointments according to your day-to-day needs and long-term goals. If applicable, we can also handle emergency dispatch.Â
Does Nexa provide bilingual answering services?
Nexa is proud to offer bilingual answering services to better serve your English- and Spanish-speaking clients.
Are there different plans available to suit various business needs?
We offer three flexible plans to suit your specific business needs. Each plan includes receptionist work, company-specific scripting, lead qualification, mobile app and desktop portals, 24/7/365 live coverage, call reporting, live customer support, FAQs and a toll-free local phone number. Additional services include outbound sales, client and customer intake and more to support your business needs.
Integration & Technology
Can Nexa integrate with my existing CRM or business software?
Nexa seamlessly integrates with the CRM and business software your company may already use, including ServiceTitan, Sara, RYNO, Workiz, Calendly, FieldEdge, Schedule Engine, Housecall Pro, Serviceminder, CallRail, SearchKings, HubSpot and JobNimbus. It makes it simple to collect, organize and analyze your call data to support your business’s scaling.
