3 Secrets of Successful Virtual Teams 3 Secrets of Successful Virtual Teams

These days people are starting to conduct more and more work remotely. Advances in technology and communications give business owners and managers the ability to be more flexible. You can now distribute team members geographically on an as-needs basis. They’re no longer limited to being located a reasonable commuting distance from the office.

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Keeping Current Clients Happy Is Crucial for Your HVAC Business Keeping Current Clients Happy Is Crucial for Your HVAC Business

According to the book, “Leading on the Edge of Chaos: The 10 Critical Elements for Success in Volatile Times” by Emmet C. Murphy, a 2% increase in customer retention has the same positive effect on a business as decreasing overall operating costs by 10%.

When major systems in a household b...

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Go Pro: How to Become More Proactive With Customer Service Go Pro: How to Become More Proactive With Customer Service

Proactive customer service is the kind of customer service we dream of, but what does it really look like?
Think back to the best customer service you’ve ever had the pleasure to receive. Hopefully, there is an example you can think of, but if not, close your eyes and imagine what the most excellent customer service interaction ever would be.

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