Beat the Heat With An HVAC Virtual Receptionist Beat the Heat With An HVAC Virtual Receptionist

Summer 2019 is shaping up to be one of the hottest on record, and temperatures are already rising. HVAC professionals across the country are getting ready for a hectic season. Chances are, your phone is already ringing non-stop.

You’re busy on the road, on roofs, and on the go. How can yo...

Read More >
Find the best type of receptionist for your business Find the Best Type of Receptionist For Your Business

If you want your business to stay competitive, you need to offer excellent customer experiences, every time. U.S consumers are willing to spend 17% more to do business with companies that deliver excellent service, up from 14% in 2014. What’s more, feeling unappreciated is the #1 reason customers...

Read More >
5 Reasons Why Your Small Business Needs To Start Outsourcing

Outsourcing is an excellent idea for your small business to save time and resources. A virtual receptionist elevates your calls and customer experience.

Read More >
The Value of Virtual Receptionist Services for the Modern Law Firm

Virtual receptionist services add immense value to the modern law firm. Jared Correia breaks down the how and why in this guest post.

Read More >
When Does a Small Business Need to Hire a Virtual Receptionist?

Hiring a virtual receptionist to manage your calls has become common practice for a lot of professionals. Business2Community reports that the “increase in virtual teams is so massive for a reason…it allows businesses to find the best talent without geographically limitations.”

Read More >
How Virtual Receptionists Can Boost Your Technical Support Team

Some people would rather get a tooth extracted than make a call to a tech support team. However, it doesn’t need to be that way. According to a research survey conducted by the Huffington Post, 90 percent of respondents expressed a preference to speak to a live agent rather than a voice recording, concluding that “…individuals still overwhelmingly want to deal with a human beings rather than a machine.”

Read More >
4 Ways to Empower Your Engineers to Provide Excellent Customer Experiences

Cultivating a great customer experience relies on a quality product. That being said, your team absolutely needs to provide excellent customer care. Unless you have a dedicated and separate support team, you need to train your engineers to provide excellent customer experiences.

Read More >
3 Qualities Your Virtual Receptionist Needs to Have

So, you’ve decided to hire a virtual receptionist service. Good call: as we’ve reported, “Now more than ever, companies are switching from in-house receptionists to virtual answering services. Since virtual receptionists are 1/10th the cost of a traditional in-house receptionist, it makes sense to outsource your calls and scheduling.”

Read More >
6 Common Misconceptions About Virtual Receptionist Services

Now, more than ever, companies are switching from in-house receptionists to virtual answering services. Since virtual receptionists are 1/10th the cost of a traditional in-house receptionist, it makes sense to outsource your calls and scheduling. However, a lot of misconceptions remain in the industry.

Read More >
< 1 2 3
Top