Why Live Answering Services Beat Automation Every Time Why Live Answering Services Beat Automation Every Time

If you want a good indication of how a person feels about a particular business, just ask them what they think of their call system. Is there an actual human being on the other end who’s friendly, helpful, and doesn’t keep you on the line forever? Or is there a robotic voice guiding you into an endless cycle of prompts and “sorry, I didn’t get that” types of responses.

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5 Qualities to Look for in a Good Receptionist 5 Qualities to Look for in a Good Receptionist

What defines a good receptionist?
It’s important to know these qualities because your receptionist plays a significant role in your company. They set the tone for your customer service, and provide the first impression for your business.

And as we’ve said before, great customer servi...

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How Social Media Can Be Used as a Customer Service Tool How Social Media Can Be Used as a Customer Service Tool

Increasingly, social media is being used as a cost-effective and user-friendly customer service tool. Learn how your company can benefit.
How did this trend start?
In the early days of Twitter and Facebook, brands signed on to promote products and to test out new styles of marketing to online savvy audiences. As those readers started to use the same platforms to complain about problems with those brands, smart companies turned these negatives into a positive. They began responding to questions, providing technical service and building positivity about their brand by enacting “above and beyond” customer service.

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What You Need to Know About Virtual Receptionists

Is it really a shock that poor customer service impacts the customer experience?

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