As a business professional, you know that the customer experience is crucial to your overall success. Here are some stats that your business needs to know:
After one negative experience, 51% of customers will never do business with that company again. -New Voice Media
Yikes! Bad exper...
A challenge all small businesses will face in 2019 is fighting high employee turnover. The average person in the workforce can have up to 20 jobs throughout their career, according to a study by the Educational Advisory Board. The Balance reports that 87 of workers had an average length of employ...
Entrepreneurs are driven to succeed. Make sure to invest in your health, outsource when you need help, and be realistic in your goals to do this.
Entrepreneurship is a roller coaster. It’s not for the faint of heart, and its twists and turns can burn out even the most ambitious.
Virtual receptionist services give you the freedom to pursue CLE opportunities without sacrificing law firm productivity. Find out how they make that happen.
Cultivating a great customer experience relies on a quality product. That being said, your team absolutely needs to provide excellent customer care. Unless you have a dedicated and separate support team, you need to train your engineers to provide excellent customer experiences.
A lot of trends come and go in the business world, but a recent change in office dynamics has staying power: remote workers. The category of remote workers is broad; it can refer to people who work from home a few days a week, freelancers hired on for creative work, or virtual receptionists who take calls and keep schedules. If you decide to hire remotely, your work team can now look entirely different than it might have a few years ago, and that’s a good thing.
If you haven’t seen Marvel’s The Avengers: Infinity War, you’ve certainly heard about it. The penultimate movie was the culmination of ten years of Marvel films.
One of the most important aspects of building a successful law practice is efficiency. When you and your team are at maximum productivity and have the systems in place to get things done (and get them done fast), not only are you able to provide better service to your clients, but you’re able to take on more clients and grow your practice.
Now, more than ever, companies are switching from in-house receptionists to virtual answering services. Since virtual receptionists are 1/10th the cost of a traditional in-house receptionist, it makes sense to outsource your calls and scheduling. However, a lot of misconceptions remain in the industry.
