Automation is a major buzzword in the business world, particularly when it comes to customer service. Today’s most successful companies are using automation tools, technology, and A.I. (artificial intelligence) to continually improve and streamline their business practices, allowing them to serve more customers and grow at a faster rate than ever before.
There’s more information on legal consumer behavior today than ever before. Clio, a leading provider of legal management software, has conducted an extensive survey on what exactly consumers are thinking in their 2017 Legal Trend Report. Above the Law says, “The completely data-driven Legal Trends Report is simultaneously the most comprehensive and the most granular analysis of lawyer activity ever published.”
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