These days people are starting to conduct more and more work remotely. Advances in technology and communications give business owners and managers the ability to be more flexible. You can now distribute team members geographically on an as-needs basis. They’re no longer limited to being located a reasonable commuting distance from the office.
According to the book, “Leading on the Edge of Chaos: The 10 Critical Elements for Success in Volatile Times” by Emmet C. Murphy, a 2% increase in customer retention has the same positive effect on a business as decreasing overall operating costs by 10%.
Interested in accessing the very latest wisdom of the web concerning all things customer service? But not confident where to find it? Well, you’ve come to the right place! Join us as we present the latest and the greatest in customer service know-how… hot off the press!
It seems that in small business we’re always hearing about customer something … customer service, customer care, customer experience, customer satisfaction … the list goes on and on. But when you stop to think about it, it’s probably rightly so!
Proactive customer service is the kind of customer service we dream of, but what does it really look like?
Think back to the best customer service you’ve ever had the pleasure to receive. Hopefully, there is an example you can think of, but if not, close your eyes and imagine what the most excellent customer service interaction ever would be.
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