If your company can’t provide excellent customer service, you’re losing business. Period. The cost of negative customer service is far too high to ignore; New Voice Media reports that U.S companies lose more than $62 billion annually due to poor customer service!
Don’t let your business lo...
Thanksgiving is right around the corner, and it’s the perfect time to show some appreciation for a crucial part of your business– your customers! It might feel like everything you do in your business is already for your customers, but going above and beyond in the holiday season is a great idea to stand out from your competition. Here are 3 simple ways to show customer appreciation and give thanks this week.
Customer service can be tricky, especially if you’re running a small business. However, you can’t avoid customer support problems. If you do, your business (and hard work!) will go up in flames around you. Here are 3 customer service mistakes that will turn into disasters if left unaddressed. Don’t worry; we tell you how to fix them!
The customer experience starts with the very first call. Don’t worry- making a good impression on a phone call is easy with these 5 steps.
An exceptional customer experience is essential for any growing business. Build that experience with these 4 tips, and see your business thrive as a result.
If you’re running a small business or insurance agency, you’re certainly running to keep up with the work that comes with it all. Score.org reports that “ small business owners work twice as much as regular employees”, and that number is only on the rise.
Creating the ideal customer experience is all about offering support in your content, as well as on social media.
Talking on the phone has always been a staple of customer service. However, new technology is influencing customers’ decision making when it comes to support options. It seems like every day, there’s a new think piece about “the death of the phone call”.
You can learn a thing or two about small business customer experience from the impending closure of the last Blockbuster video.
If your customers can use multiple platforms when communicating with the company and easily switch between platforms in a single conversation, then you are taking advantage of the new trend in customer service: omnichannel customer support.
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