How Can A Real Estate Answering Service Enhance Your Business?
From meetings with clients to closing deals on dream homes, real estate professionals are constantly on the go. Not only are you short on time, but answering calls while you're with clients isn't proper business etiquette.
Live receptionist services are a game-changer for all businesses. Small businesses, in particular, can hugely benefit from live voice answering. NexaProfessional handles live voice answering, appointment scheduling, emergency dispatch, CRM integration and more for over 1000 companies across Nort...
Customer service can be tricky, especially if you’re running a small business. However, you can’t avoid customer support problems. If you do, your business (and hard work!) will go up in flames around you. Here are 3 customer service mistakes that will turn into disasters if left unaddressed. Don’t worry; we tell you how to fix them!
The customer experience starts with the very first call. Don’t worry- making a good impression on a phone call is easy with these 5 steps.
Talking on the phone has always been a staple of customer service. However, new technology is influencing customers’ decision making when it comes to support options. It seems like every day, there’s a new think piece about “the death of the phone call”.
No matter how great your customer support team is, something will inevitably go wrong. It’s just a fact of business. When it does, your customers need to be able to reach you instantly.
Some people would rather get a tooth extracted than make a call to a tech support team. However, it doesn’t need to be that way. According to a research survey conducted by the Huffington Post, 90 percent of respondents expressed a preference to speak to a live agent rather than a voice recording, concluding that “…individuals still overwhelmingly want to deal with a human beings rather than a machine.”
So, you’ve decided to hire a virtual receptionist service. Good call: as we’ve reported, “Now more than ever, companies are switching from in-house receptionists to virtual answering services. Since virtual receptionists are 1/10th the cost of a traditional in-house receptionist, it makes sense to outsource your calls and scheduling.”
Your company can have excellent organization, industry-leading products, and top quality management. However, without a foundation of excellent customer service, your company won’t succeed.
Now, more than ever, companies are switching from in-house receptionists to virtual answering services. Since virtual receptionists are 1/10th the cost of a traditional in-house receptionist, it makes sense to outsource your calls and scheduling. However, a lot of misconceptions remain in the industry.