Why Live Answering Services Beat Automation Every Time Why Live Answering Services Beat Automation Every Time

If you want a good indication of how a person feels about a particular business, just ask them what they think of their call system. Is there an actual human being on the other end who’s friendly, helpful, and doesn’t keep you on the line forever? Or is there a robotic voice guiding you into an endless cycle of prompts and “sorry, I didn’t get that” types of responses.

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5 Qualities to Look for in a Good Receptionist 5 Qualities to Look for in a Good Receptionist

What defines a good receptionist?
It’s important to know these qualities because your receptionist plays a significant role in your company. They set the tone for your customer service, and provide the first impression for your business.

And as we’ve said before, great customer servi...

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Customer Journey Mapping: What It Can Do For Your Business Getting Started with Customer Journey Mapping

Want to be successful in business? It’s all about the customer. Think customer-centric, customer interaction, customer service and customer experience… all reflecting the idea that what the customer wants, needs and expects should be high on your list of priorities, at the heart of every business decision, all the time.

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How Social Media Can Be Used as a Customer Service Tool How Social Media Can Be Used as a Customer Service Tool

Increasingly, social media is being used as a cost-effective and user-friendly customer service tool. Learn how your company can benefit.
How did this trend start?
In the early days of Twitter and Facebook, brands signed on to promote products and to test out new styles of marketing to online savvy audiences. As those readers started to use the same platforms to complain about problems with those brands, smart companies turned these negatives into a positive. They began responding to questions, providing technical service and building positivity about their brand by enacting “above and beyond” customer service.

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Customer Loyalty: The Secret Ingredient To Success Customer Loyalty: The Secret Ingredient

Customer loyalty is a hard won thing in this day and age.
With so many choices and so much of the world within quick reach, so many of the restrictions that used to get in the way of customers buying a product or service even thirty years ago have
now vanished.

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