Voicemail Greetings Do’s and Don’ts
But first, let's go over a few best practices for business voicemail greetings...
DO:
Make it clear near the start of the message whom the caller has reached.
Explain why you are not available.
Tell the caller what informat...
What is a Live Answering Service?
A live answering service - or a remote live answering service - is a company that a business hires to handle phone calls on a 24/7 basis. Live answering services are fairly broad, covering everything from screening calls to full appointment booking and cust...
How can you provide excellent customer service in healthcare?
Patients expect quality customer service in the healthcare industry. While other industries might allow businesses to get by with minimal effort, healthcare gives little room for error. People often consider great customer servic...
How To Ensure Improved Customer Experience
Think about all the ways your business interacts with current and prospective buyers, online as well as offline.
They visit your website, read your blog, interact with your social media pages and maybe even call the support lines once in a w...
Live receptionist services are a game-changer for all businesses. Small businesses, in particular, can hugely benefit from live voice answering. NexaProfessional handles live voice answering, appointment scheduling, emergency dispatch, CRM integration and more for over 1000 companies across Nort...
If your company can’t provide excellent customer service, you’re losing business. Period. The cost of negative customer experiences is far too high to ignore; New Voice Media reports that U.S companies lose more than $62 billion annually due to poor customer service!
Don’t let your busines...
Thanksgiving is right around the corner, and it’s the perfect time to show some appreciation for a crucial part of your business– your customers! It might feel like everything you do in your business is already for your customers, but going above and beyond in the holiday season is a great idea to stand out from your competition. Here are 3 simple ways to show customer appreciation and give thanks this week.
Customer service can be tricky, especially if you’re running a small business. However, you can’t avoid customer support problems. If you do, your business (and hard work!) will go up in flames around you. Here are 3 customer service mistakes that will turn into disasters if left unaddressed. Don’t worry; we tell you how to fix them!
The customer experience starts with the very first call. Don’t worry- making a good impression on a phone call is easy with these 5 steps.
An exceptional customer experience is essential for any growing business. Build that experience with these 4 tips, and see your business thrive as a result.