Property management

Spend Less Time On The Phone

Tenants have a lot of questions. From lease agreements to concerns about service scheduling, let us answer calls and messages while you’re meeting with contractors, screening occupants and closing more deals.

How We Help

Close More Deals

You’re bogged down with day-to-day operations, so why not give those time-consuming administrative tasks to someone who can also help grow business?

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Deliver better service.

Reach more people with 24/7/365 phone answering and live chat & text messaging in English and Spanish, expanding operating hours to match tenant needs.

Increase your revenue.

Appointment scheduling, sales intake and outbound lead generation services keep your pipeline full and your properties occupied—and outsourcing reduces operating costs.

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Improve efficiency.

Provide relief and a better work-life balance for you and your staff with overflow and after-hours call or live chat & text messaging support.

24/7 Solutions For Property Management

We do our job, so you can focus on yours.

Call Answering & Appointment Scheduling

Provide exceptional service without paying to train an in-house receptionist—we handle communication and scheduling any day or time, on weekends and holidays.

  • Reduce support and staffing costs
  • Integrate with CRM software
  • Escalate emergency calls

Inbound & Outbound Sales

Build a revenue-generating machine with minimal investment thanks to our lead qualification, sales intake and outbound sales offerings.

  • Increase bookings
  • Upsell and cross-sell
  • Boost marketing ROI

Tenant Intake

Streamline the tenant intake process to improve customer experience, so that you can spend more time engaging in your business.

  • Expert agents trained in your intake workflow
  • Quick and accurate process
  • Easy onboarding—get up and running quickly

People-Powered Live Chat

Boost conversion rates up to 40% by catching phone-shy prospects and tenants with human-powered live chat, designed to turn website traffic into new business.

  • Establish a 24/7/365 tenant services desk
  • Convert website traffic into signed agreements
  • Create another channel for capturing leads

People-Powered Text Messaging

Expand your reach with real-time text messaging and meet tenants wherever they are, improving customer engagement and lead capture.

  • Create another channel for capturing leads
  • Improve conversion rates up to 40%
  • Communicate with tenants on their own time

Integrations

Connect to the tools you already use

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Case Study

Penguin Air, Plumbing & Electrical knows how important it is to have a fast response time, especially in the desert, where average temperatures are well over 100° during the summer. Learn how Nexa helped their operations team speed-up response times during busy season, increasing conversion rates by 20% and saving $30,000 in overhead costs along the way.

“We've been using Nexa for a few years now as our primary answering service. We use after-hours and midday answering so any calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We've been using Nexa for a few years now as our primary answering service. We use after-hours and midday answering so any calls that are missed from our office location automatically roll over to their facility. We like their convenience, ease of use and great communication. Pairing with Nexa has been fantastic. Virtually, the idea is for the customers to not know that they're speaking to Nexa or if they're speaking to a rep from our company. We are able to receive those messages from them and get back to our customers quickly.”

Mandy

Phoenix, AZ

“We utilize Nexa's intake services and they screen potential client calls for us.Our interaction with the Nexa reps has always been really positive. We have our own manager, so anytime I want to change anything or re-route something, she has always been really easy to work with. The service has gone really well and has definitely helped us out. Nexa integrates with a lot of different software which I really like, and we are more able to do other work knowing that the calls are being taken care of. I would definitely recommend Nexa.”

Christy

Chandler, AZ

“I engaged Nexa to act as our third-party call handling service and the experience has been stellar! The process to onboard was simple and easy, and surprisingly fast. Nexa went from knowing nothing about our business to being ready to take calls in just a few short weeks.”

Andrea Clinton

Baselayer

“We need everyone who calls in to be able to speak to an actual person. After all, we only get one shot at emergency response. We've explored answering services before, but had difficulty with the way calls were handled. The accurate transmission of collected information is crucial to us, so we rely on Nexa for prompt responses. With Nexa, we're no longer missing calls. When evaluating our options, what was most important to us was courtesy, accuracy, consistency andthe ability to follow clear directions. Nexa does it all."

Mike Graul

Operations Manager at Colorado Disaster Restoration

“When someone's air conditioning is not working, they're not waiting to receive service. Our response time has to be within minutes, or they're on to the next company. Nexa views our customers the same way we do—with the same respect, accountability and professionalism. The transition is so seamless that many customers don't realize that they're not speaking with one of our staff."We now know how important our answering service is. It helps create a whole new level of loyalty and trust with our existing customers. Now, we consider Nexa a true part of the Penguin Air & Plumbing family."

Penguin Air & Plumbing

Penguin Air & Plumbing Operations Manager

“Ouroffice, Skupin Law Group, PLLC, has been using Nexa for over 8 years now. Theyoffer excellent service, very reasonable prices and they have extremely fastemail response times.”

Mike Skupin

Skupin Law Group

Companies We Work With

API INtegrations

Connect The Tools You Already Use

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Unleash the Power of People.

Whether it's via phone, chat or text, our experts are ready to help you manage your business around the clock.

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