Coronavirus (COVID-19) Preparedness

Nexa COVID19 - Workplace Standards of Conduct Policy

We are glad that you are here and want you to know that the health and safety of all Nexa employees is our primary focus.  While you are training and working in our office please commit to adhering to this Standard of Conduct.  Any questions may be directed to Human Resources, your trainer, your manager, or any member of the leadership team.

We need everyone to actively take steps to mitigate the spread of coronavirus. We ask that you follow all these rules diligently – for you, your family, your Nexa coworkers and their families. We all must work together to sustain a healthy and safe workplace in this unique environment. Employees should follow these precautions while in the office and any applicable practices that can be followed while away from the office. 

Additionally, please know that we continue to monitor guidance and recommendations from the Center for Disease Control and continue to follow guidance from federal, state, and local authorities. These workplace standards of conduct can therefore change at any time. We assure you that we will always treat your private health and personal data with high confidentiality and sensitivity.

This Standard of Conduct applies to all Nexa employees who report to work in our office, whether for a full or partial day.

These are the required actions employees must take to protect themselves and their co-workers from a potential coronavirus infection. 



Any employee coming to the office must complete a daily attestation via an on-line form prior to entering a Nexa facility.  If your response is “Yes” to any questions listed in the form, you are not authorized to come to the office. Please view the form as a short daily reminder of these Workplace Standards of Conduct. 

We have put this in place to take the place of on-premise temperature checks and depend on everyone to act responsibly, thoughtfully and with caution. Remember, we are all in this together.



The CDC recommends and Nexa requires wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain; walking to and from the restroom, breakroom, printer etc.  A mask is mandatory for anyone who moving through the office frequently in contact with various work groups/cohorts and is highly recommended for everyone in any group setting.  At your desk, which should at least six feet from any co-workers and ideally shielded by dividers, masks are not required.  Facial coverings slow the spread of the virus and help those who may have the virus and not show symptoms from transmitting it to others.  

Nexa will provide a mask for employees upon request. In the training rooms, please maximize the space so everyone is 6 feet apart.



  • Wash your hands frequently with soap and water for at least 20 seconds.
  • Wash your hands:
    • after using the restroom
    • before and after eating
    • if you cough/sneeze into your hands (follow the 20-second hand-washing rule).
    • Wash your hands after touching common items such as the refrigerator handle, doors, sink faucets, tables, equipment etc.
  • Use hand sanitizer with at least 60 percent alcohol when soap and water are not available or between hand washings.
  • Hand sanitizer and tissues will be provided at workstations and throughout the work place.
  • Do not use or share other employees’ phones, desks, offices, or equipment. 
  • Do not shake hands or engage in other physical contact.



  • Cough/sneeze into a tissue. 
  • If tissue is unavailable use your upper sleeve, preferably into your elbow. This is known as the Dracula sneeze.
  • If you use a tissue, discard it properly and clean/sanitize your hands immediately.
  • Avoid touching your eyes, nose, or mouth with unwashed hands



Employees will be given a designated workspace.

We have increased our cleaning regime to sanitize common areas, bathrooms, and door handles, but you must also take steps to clean your workstation and equipment at the start and end of your shift including but not limited to:

  • Work surface
  • Keyboard
  • Mouse
  • Phone
  • High touch areas
  • Drawer pulls



  • Limit the number of employees in meeting and break areas. If you are eating in our break area, please sit one to a table. 
  • Limit face-to-face conversations. Critical situations requiring in-person discussion should still follow distancing guidelines.
  • Maintain distancing during breaks and lunch.
  • Maintain distancing while inside and outside the office area as well.



  • If you have cold symptoms, such as cough/sneezing/fever/difficulty breathing, or feel poorly, stay home.
  • If you have been in close contact with someone infected by COVID-19, you should stay home. 
  • You should not come into physical contact with any coworkers. 
  • If you feel sick, please stay home.

For a full list of COVID-19 symptoms, please visit There is also a CDC Self-Check on this page.

Employee Call Out Line – 602-225-1517 or 800-274-2925. Please call at least one hour prior to your starting time.  Please also be available via cell phone for your manager and/or Human Resources to contact you for follow-up regarding your absence.

Please contact your manager according to your established call-out notification procedures. 

All Nexa employees have access to our Virtual Emergency Room, staffed with doctors from United Concierge Medicine. This is a company paid benefit. If you are ill and do not have a primary care physician, you may contact the VER day or night at: 844–4-VIP–DOC (844-484-7362) 



Non-essential work travel may not be permitted. All work trips and events – both domestic and international – will be cancelled/postponed until further notice and will only resume with the approval of the CEO & President.

Non-essential non-work travel should be minimized. Each situation will be handled on a case by case basis. If you must travel out of town for any reason you must inform your manager and human resources.  Consideration for work at home status is at the Director and VP’s discretion and will be based on the job function, ability to work independently, maintenance of performance standards, etc. In the event of emergency travel to an infection hotspot, you will need to self-quarantine at home for a minimum of 14 days, or have a negative COVID-19 test before returning to work.



This coronavirus (COVID-19) company policy is susceptible to changes with the introduction of additional governmental guidelines. Recommendations to limit the spread of COVID-19 and mitigate the risk to employees may change as public health officials learn more about the virus. If so, we will update you as soon as possible by email or other applicable company communication tool.


Employee Acknowledgement – Safety & Health Procedures Upon Return to Work, may result in disciplinary action, up to and including termination.

Nothing in this policy changes the at-will nature of employment with Nexa Receptionists, LLC or any of the policies, practices or procedures outlined in our Company Employee Handbook.

Important Messages for Arizona & Virginia Offices


The following official websites are good sources of additional information:

Please Stay Home If You Are Sick

It is critical that employees do not report to work while they are experiencing respiratory symptoms such as fever, cough, shortness of breath, sore throat, runny or stuffy nose, body aches, headache, chills or fatigue.

Currently, the Centers for Disease Control and Prevention recommends that employees remain at home until at least 24 hours after they are free of fever (100 degrees F) or signs of a fever without the use of fever-reducing medications. Many times, with the best of intentions, employees report to work even though they feel ill.

We provide PTO and other benefits to compensate employees who are unable to work due to illness. Employees who report to work ill will be sent home in accordance with these health guidelines. Operations and HR will continually evaluate the impact COVID-19 has on absenteeism and adjust accordingly.

The Operations and IT teams will continue to assess, coordinate and consider, on a case-by-case basis, requests from receptionists to work from home during this time via remote stations. While not all positions are conducive to telework, those positions with primary job duties that can be effectively performed remotely will be given consideration.

Wash Your Hands Frequently and Thoroughly

Wash your hands frequently with warm, soapy water for at least 20 seconds. The CDC and health professionals agree that this is the single most important step to reducing the spread of contagious diseases like the flu and COVID-19.

Cover Your Cough or Sneeze with a Tissue

Please cover your mouth and nose with tissues whenever you cough or sneeze, and discard used tissues in the trash. Avoid touching your face.

Avoid People Who Are Sick with Respiratory Symptoms

Please avoid those who are experiencing respiratory symptoms like coughing or sneezing.

Clean Frequently Touched Surfaces

Nexa Receptionists will continue to provide alcohol-based hand sanitizers throughout the workplace and in common areas. Cleaning sprays and wipes will also be provided to clean and disinfect frequently touched objects and surfaces such as telephones and keyboards.

Employees are encouraged to use telephone and video conferencing instead of face-to-face meetings as much as possible during this outbreak.