Chas Roberts is the largest HVAC and plumbing provider in Arizona, serving the Metro Phoenix and Tucson areas. They create comfortable living environments for thousands of families by providing quality air conditioning, heating, and plumbing services at competitive prices.
Being such a successful company comes with some unique challenges. “We have a large volume of calls,” said Erika Richards, marketing analyst. “To be able to provide the consistency we need with answering the phones, we needed to make sure our callers reach a live person.”
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