Articles

Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

The Key to the Omnichannel Experience? Live Voice Support

If your customers can use multiple platforms when communicating with the company and easily switch between platforms in a single conversation, then you are taking advantage of the new trend in customer service: omnichannel customer support.

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How Virtual Receptionists Can Boost Your Technical Support Team

Some people would rather get a tooth extracted than make a call to a tech support team. However, it doesn’t need to be that way. According to a research survey conducted by the Huffington Post, 90 percent of respondents expressed a preference to speak to a live agent rather than a voice recording, concluding that “…individuals still overwhelmingly want to deal with a human beings rather than a machine.”

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4 Ways to Empower Your Engineers to Provide Excellent Customer Experiences

Cultivating a great customer experience relies on a quality product. That being said, your team absolutely needs to provide excellent customer care. Unless you have a dedicated and separate support team, you need to train your engineers to provide excellent customer experiences.

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3 Roles to Hire Remotely For Business Success

A lot of trends come and go in the business world, but a recent change in office dynamics has staying power: remote workers. The category of remote workers is broad; it can refer to people who work from home a few days a week, freelancers hired on for creative work, or virtual receptionists who take calls and keep schedules. If you decide to hire remotely, your work team can now look entirely different than it might have a few years ago, and that’s a good thing.

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What Your Business Should Learn from Marvel

If you haven’t seen Marvel’s The Avengers: Infinity War, you’ve certainly heard about it. The penultimate movie was the culmination of ten years of Marvel films.

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These 3 Social Media Moves Will Revamp Your Marketing

Elevate your social media marketing into something special with these tips.

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3 Qualities Your Virtual Receptionist Needs to Have

So, you’ve decided to hire a virtual receptionist service. Good call: as we’ve reported, “Now more than ever, companies are switching from in-house receptionists to virtual answering services. Since virtual receptionists are 1/10th the cost of a traditional in-house receptionist, it makes sense to outsource your calls and scheduling.”

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Nexa Receptionists CEO Parker Davis Featured on Lawyerist Podcast Answer 1 CEO Parker Davis Featured on Lawyerist Podcast

Answer 1's Parker Davis was recently featured on the Lawyerist podcast. He shared ways that Answer 1’s virtual receptionist services can benefit law firms. “Every day is different as an attorney,” Parker says, “and there is a tremendous amount of administrative work that is associated with running a law firm.”

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3 Ways to Connect With Customers At Every Opportunity

Your company can have excellent organization, industry-leading products, and top quality management. However, without a foundation of excellent customer service, your company won’t succeed.

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4 Things Entrepreneurs Can Learn from Sister Jean

It’s hard to find a more beloved figure on the Internet than Sister Dolores Jean, the team chaplain for the Ramblers basketball team of Loyola University-Chicago.

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