Articles

Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

How Can A Virtual Receptionist Help Your Business This Holiday Season?

The holidays are ramping up! Unfortunately, this doesn’t mean rest and relaxation for small business owners. “You might want to take a vacation until the New Year,” says Influencive, “but forward-thinking entrepreneurs can do no such thing.”

You need to make sure all your business bases ar...

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Can Your Small Business Compete With Anti-Branding?

There’s a new, puzzling trend on the rise, and it might be the downfall of legacy brands. The idea of anti-branding is gaining traction.

Anti-branding is a product without the frills of a product story or, as is clear in the name, branding itself. Andrew Essex explains on Medium why this i...

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Ask Yourself These 5 Questions To Avoid Negative Customer Experiences

If your company can’t provide excellent customer service, you’re losing business. Period. The cost of negative customer experiences is far too high to ignore; New Voice Media reports that U.S companies lose more than $62 billion annually due to poor customer service!

Don’t let your busines...

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How To Build A Strategic Network for Your Small Business

‘It’s all about who you know’ is an expression we’ve all heard. However, is it really true for small business networking?

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Give Thanks For Your Customers With These 3 Appreciation Ideas

Thanksgiving is right around the corner, and it’s the perfect time to show some appreciation for a crucial part of your business– your customers! It might feel like everything you do in your business is already for your customers, but going above and beyond in the holiday season is a great idea to stand out from your competition. Here are 3 simple ways to show customer appreciation and give thanks this week.

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3 Customer Service Disasters (And How To Fix Them)

Customer service can be tricky, especially if you’re running a small business. However, you can’t avoid customer support problems. If you do, your business (and hard work!) will go up in flames around you. Here are 3 customer service mistakes that will turn into disasters if left unaddressed. Don’t worry; we tell you how to fix them!

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How to Make Outsourcing Worth Your While As a Small Business

There’s a lot of buzz around the best way startups can save time and money. While you can follow trends and anecdotal advice, there’s one surefire way you can best use your resources: outsourcing.

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What You Need to Know About Recruiting A Younger Workforce

A strong successful team is at the heart of small businesses. When searching for the best talent to enhance your team, the recruiting process takes a significant investment of time and resources. Therefore, it is important for your small business to stand out in the competitive job market and attract the right candidates.

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5 Facts You Need to Know From Clio’s Legal Trends Report 2018

Clio’s Legal Trends Report is an invaluable tool, not only for lawyers but for every type of professional that interacts and works with the legal industry. If you need any insight into customer service, regardless of your industry, download the report for free. What you learn will surprise you.

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7 Easy Ways to Make a Lasting Impression Over the Phone

The customer experience starts with the very first call. Don’t worry- making a good impression on a phone call is easy with these 5 steps.

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