Articles

Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

Improve Your Small Business Customer Experience by Learning from Blockbuster

You can learn a thing or two about small business customer experience from the impending closure of the last Blockbuster video.

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How to Regain Motivation When Your Small Business is in a Slump

Entrepreneurship is a roller coaster. It’s not for the faint of heart, and its twists and turns can burn out even the most ambitious.

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When Does a Small Business Need to Hire a Virtual Receptionist?

Hiring a virtual receptionist to manage your calls has become common practice for a lot of professionals. Business2Community reports that the “increase in virtual teams is so massive for a reason…it allows businesses to find the best talent without geographically limitations.”

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Increase Your Law Firm Productivity While Keeping Up With CLE Requirements

Virtual receptionist services give you the freedom to pursue CLE opportunities without sacrificing law firm productivity. Find out how they make that happen.

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How to Implement Excellent Customer Support for Your Business

No matter how great your customer support team is, something will inevitably go wrong. It’s just a fact of business. When it does, your customers need to be able to reach you instantly.

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The Key to the Omnichannel Experience? Live Voice Support

If your customers can use multiple platforms when communicating with the company and easily switch between platforms in a single conversation, then you are taking advantage of the new trend in customer service: omnichannel customer support.

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How Virtual Receptionists Can Boost Your Technical Support Team

Some people would rather get a tooth extracted than make a call to a tech support team. However, it doesn’t need to be that way. According to a research survey conducted by the Huffington Post, 90 percent of respondents expressed a preference to speak to a live agent rather than a voice recording, concluding that “…individuals still overwhelmingly want to deal with a human beings rather than a machine.”

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4 Ways to Empower Your Engineers to Provide Excellent Customer Experiences

Cultivating a great customer experience relies on a quality product. That being said, your team absolutely needs to provide excellent customer care. Unless you have a dedicated and separate support team, you need to train your engineers to provide excellent customer experiences.

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