Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

Make the Call: Is Talking On the Phone Still Important for Customer Service?

Talking on the phone has always been a staple of customer service. However, new technology is influencing customers’ decision making when it comes to support options. It seems like every day, there’s a new think piece about “the death of the phone call”.

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The Dangers of Startup Culture: How Entrepreneurs Can Avoid Burnout

Entrepreneurs are driven to succeed. Make sure to invest in your health, outsource when you need help, and be realistic in your goals to do this.

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5 Reasons Why Your Small Business Needs To Start Outsourcing

Outsourcing is an excellent idea for your small business to save time and resources. A virtual receptionist elevates your calls and customer experience.

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The Value of Virtual Receptionist Services for the Modern Law Firm

Virtual receptionist services add immense value to the modern law firm. Jared Correia breaks down the how and why in this guest post.

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The Path to Success For Small Law Firms

Starting and running your own law firm can be as exciting as it is stressful. Even as you enjoy the highs of business success, you’re going to be under a lot of pressure.

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3 Reasons to Focus on Communication In Your Small Business

Improve communication in your small business and watch your team and customers thrive.

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Improve Your Small Business Customer Experience by Learning from Blockbuster

You can learn a thing or two about small business customer experience from the impending closure of the last Blockbuster video.

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Customer Service Roundup — July 2018

We’re back with our best of the web customer service roundup for July 2018! This roundup has the secret to a more fulfilling day at work, a podcast recommendation, new ideas for your marketing strategy, and yet another reason to reconsider your personal Facebook account.

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How to Regain Motivation When Your Small Business is in a Slump

Entrepreneurship is a roller coaster. It’s not for the faint of heart, and its twists and turns can burn out even the most ambitious.

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When Does a Small Business Need to Hire a Virtual Receptionist?

Hiring a virtual receptionist to manage your calls has become common practice for a lot of professionals. Business2Community reports that the “increase in virtual teams is so massive for a reason…it allows businesses to find the best talent without geographically limitations.”

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