Articles

Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

NexaInsights App and Portal: Your Frequently Asked Questions

One of the benefits of choosing Nexa as your virtual receptionist provider is our app and portal.

Whether you’re hard at work or away from the office, our software lets you update your availability, check your messages, review your usage data, and manage your call flow in real-time.
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NexaInsights: How to Manage the On-Call Calendar Yourself

A lot of our clients know about the NexaInsights app and portal. While you’re using them on a daily basis, not everyone knows that you can manage the NexaInsights on-call calendar yourself! 

While our Customer Success is always happy to help you configure your on-call calendar, it’s easier...

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The Nexa Professional Call Flow: How It Works With A Virtual Receptionist

Are you curious about what a virtual receptionist service can do for your business, but you still have some questions? Are you not quite sure how the NexaProfessional call flow works?

Let us break it down for you. Our process is flexible and can be adapted to fit the needs of any and all b...

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The Cost Of An In-House Receptionist By State: What You Need to Know

If you’re looking to improve your support options, you might be considering hiring an in-house receptionist. After all, if you don’t have someone to answer your phones, you’re missing 67% of potential customers. 

But exactly how much will a receptionist cost you? We ran the numbers with da...

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Do You Need an Answering Service For Your Real Estate Firm?

Real estate is a constantly fluctuating industry. Your real estate firm needs to ensure that you’re providing excellent customer service, all of the time. How can you make sure that happens?

Consider outsourcing your calls and administrative tasks to an answering service for your real esta...

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The Benefits of NexaMedical Dental Virtual Receptionists

Being a dentist is a difficult job. Not only are you dealing with complex medical problems all day; your patients are also most likely very reluctant to come in since 60% of people have anxiety about going to the dentist. 

As a dentist, your job is two-fold— you need to provide excellent c...

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When to Move On From Your Medical Answering Service

When talking with potential NexaMedical customers, we always hear the same reasons why customers are unhappy with their current service. Just recently, we attended AAHC, and the majority of attendees we spoke with told us, “We’re really unhappy with our current medical answering service.” 

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NexaInsights: Using the App and Portal to Monitor Usage and Call History

One of the ways Nexa stands out as an industry leader in the virtual receptionist space is through our NexaInsights app and portal. Most answering services and virtual receptionists don't offer extra support options like a portal. Nexa wanted to ensure clients have access to their call data where...

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A Day In the Life of a NexaMedical Virtual Receptionist

As a medical provider, you have a packed schedule. With everything you need to accomplish in one shift, answering the phone might feel impossible. That’s where medical virtual receptionists come in. Our team of highly trained, 24/7 receptionists supports over 650 medical providers across the coun...

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Stats Your Business Needs to Know For Excellent Customer Experiences

As a business professional, you know that the customer experience is crucial to your overall success. Here are some stats that your business needs to know:
After one negative experience, 51% of customers will never do business with that company again. -New Voice Media
Yikes! Bad exper...

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