Articles

Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

When to Move On From Your Medical Answering Service

When talking with potential NexaMedical customers, we always hear the same reasons why customers are unhappy with their current service. Just recently, we attended AAHC, and the majority of attendees we spoke with told us, “We’re really unhappy with our current medical answering service.” 

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NexaInsights: Using the App and Portal to Monitor Usage and Call History

One of the ways Nexa stands out as an industry leader in the virtual receptionist space is through our NexaInsights app and portal. Most answering services and virtual receptionists don't offer extra support options like a portal. Nexa wanted to ensure clients have access to their call data where...

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A Day In the Life of a NexaMedical Virtual Receptionist

As a medical provider, you have a packed schedule. With everything you need to accomplish in one shift, answering the phone might feel impossible. That’s where medical virtual receptionists come in. Our team of highly trained, 24/7 receptionists supports over 650 medical providers across the coun...

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Stats Your Business Needs to Know For Excellent Customer Experiences

As a business professional, you know that the customer experience is crucial to your overall success. Here are some stats that your business needs to know:
After one negative experience, 51% of customers will never do business with that company again. -New Voice Media
Yikes! Bad exper...

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Stats You Need To Know For Medical Customer Service And Experience

As a medical professional, you know the industry is always changing. Here are some stats you need to know to ensure you're providing an excellent customer experience:
The cost of onboarding alone for a mid-range office manager position is $8,000. -Center for American Progress

Why you...

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The Difference a Virtual Receptionist Makes For Your HVAC Business

Your day-to-day schedule as an HVAC professional is packed. As peak season continues, you’re likely on jobs and on-call non-stop. If you take time to stop and think, you might wonder what your day would look like with a little help. That’s where NexaHomeServices comes in.  Here’s what your day looks like with an HVAC virtual receptionist.

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The Value of NexaPlus For The Legal Marketing Agency, Whitehardt

Hear about the benefits of NexaPlus from Adam Carbonneau, the Director of Web Services at Whitehardt.
Our Mass Tort Marketing Experts Use Nexa to Provide Quality Leads for Your Law Firm
At Whitehardt, a full-service legal advertising agency, we understand the importance of excellence ...

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Beat the Heat With An HVAC Virtual Receptionist

Summer 2019 is shaping up to be one of the hottest on record, and temperatures are already rising. HVAC professionals across the country are getting ready for a hectic season. Chances are, your phone is already ringing non-stop.

You’re busy on the road, on roofs, and on the go. How can yo...

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Find the best type of receptionist for your business

If you want your business to stay competitive, you need to offer excellent customer experiences, every time. U.S consumers are willing to spend 17% more to do business with companies that deliver excellent service, up from 14% in 2014. What’s more, feeling unappreciated is the #1 reason customers...

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Answer 1 Announces Rebrand to Nexa

 

Answer 1, a leading provider of 24/7 virtual receptionist services, today announced it will operate under the new brand name Nexa, with a focus on innovative tech solutions, revenue-enhancing services, and high-quality customer experiences.

“A lot has changed in the last 30 y...

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