Articles

Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

NexaInsights: How to Harness The Power Of The Nexa App and Portal

There are a lot of benefits to using an answering service, but one benefit unique to Nexa is our NexaInsights app and portal.

Accessing crucial data in the palm of your hand has never been easier, or safer, than with our mobile app and portal.

No matter where you are, or what you’re...

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NexaHomeServices: Emergency Dispatch, Handled

If you’re a home service professional, you’re familiar with emergency dispatch situations. Clients are calling at all times to get a hold of you to fix their AC, heating, broken pipes, plumbing problems⁠— you name it, you’re fixing it. 

But what happens when you’re getting calls after hour...

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Is Your Answering Service HIPAA Compliant? If Not, You’re at Risk

If you’re a health care provider or specialist, you’re familiar with HIPAA. You have to be; since 1996, the Health Insurance Portability and Accountability Act does a lot to protect patient information, especially with the rise of digital record keeping and EHR systems. If your practice isn’t fol...

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NexaInsights: New Message Features and Updates to the App and Portal

The NexaInsights app and portal update frequently. We’ve answered your Frequently Asked Questions and shown you how to manage your own on-call calendar. Now, check out the latest features and updates. 

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NexaInsights App and Portal: Your Frequently Asked Questions

One of the benefits of choosing Nexa as your virtual receptionist provider is our app and portal.

Whether you’re hard at work or away from the office, our software lets you update your availability, check your messages, review your usage data, and manage your call flow in real-time.
...

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NexaInsights: How to Manage the On-Call Calendar Yourself

A lot of our clients know about the NexaInsights app and portal. While you’re using them on a daily basis, not everyone knows that you can manage the NexaInsights on-call calendar yourself! 

While our Customer Success is always happy to help you configure your on-call calendar, it’s easier...

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The Nexa Professional Call Flow: How It Works With A Virtual Receptionist

Are you curious about what a virtual receptionist service can do for your business, but you still have some questions? Are you not quite sure how the NexaProfessional call flow works?

Let us break it down for you. Our process is flexible and can be adapted to fit the needs of any and all b...

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The Cost Of An In-House Receptionist By State: What You Need to Know

If you’re looking to improve your support options, you might be considering hiring an in-house receptionist. After all, if you don’t have someone to answer your phones, you’re missing 67% of potential customers. 

But exactly how much will a receptionist cost you? We ran the numbers with da...

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Do You Need an Answering Service For Your Real Estate Firm?

Real estate is a constantly fluctuating industry. Your real estate firm needs to ensure that you’re providing excellent customer service, all of the time. How can you make sure that happens?

Consider outsourcing your calls and administrative tasks to an answering service for your real esta...

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The Benefits of NexaMedical Dental Virtual Receptionists

Being a dentist is a difficult job. Not only are you dealing with complex medical problems all day; your patients are also most likely very reluctant to come in since 60% of people have anxiety about going to the dentist. 

As a dentist, your job is two-fold— you need to provide excellent c...

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