Articles

Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

Stats Your Business Needs to Know For Excellent Customer Experiences

As a business professional, you know that the customer experience is crucial to your overall success. Here are some stats that your business needs to know:
After one negative experience, 51% of customers will never do business with that company again. -New Voice Media
Yikes! Bad exper...

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Stats You Need To Know For Medical Customer Service And Experience

As a medical professional, you know the industry is always changing. Here are some stats you need to know to ensure you're providing an excellent customer experience:
The cost of onboarding alone for a mid-range office manager position is $8,000. -Center for American Progress

Why you...

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The Difference a Virtual Receptionist Makes For Your HVAC Business

Your day-to-day schedule as an HVAC professional is packed. As peak season continues, you’re likely on jobs and on-call non-stop. If you take time to stop and think, you might wonder what your day would look like with a little help. That’s where NexaHomeServices comes in.  Here’s what your day looks like with an HVAC virtual receptionist.

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The Value of NexaPlus For The Legal Marketing Agency, Whitehardt

Hear about the benefits of NexaPlus from Adam Carbonneau, the Director of Web Services at Whitehardt.
Our Mass Tort Marketing Experts Use Nexa to Provide Quality Leads for Your Law Firm
At Whitehardt, a full-service legal advertising agency, we understand the importance of excellence ...

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Beat the Heat With An HVAC Virtual Receptionist

Summer 2019 is shaping up to be one of the hottest on record, and temperatures are already rising. HVAC professionals across the country are getting ready for a hectic season. Chances are, your phone is already ringing non-stop.

You’re busy on the road, on roofs, and on the go. How can yo...

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Find the best type of receptionist for your business

If you want your business to stay competitive, you need to offer excellent customer experiences, every time. U.S consumers are willing to spend 17% more to do business with companies that deliver excellent service, up from 14% in 2014. What’s more, feeling unappreciated is the #1 reason customers...

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Answer 1 Announces Rebrand to Nexa

 

Answer 1, a leading provider of 24/7 virtual receptionist services, today announced it will operate under the new brand name Nexa, with a focus on innovative tech solutions, revenue-enhancing services, and high-quality customer experiences.

“A lot has changed in the last 30 y...

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How to Improve Your Small Business Marketing With Visual Content

Everyone in marketing is looking for the newest trick to increasing engagement. While following and tracking trends is valuable, there’s one area that will automatically increase engagement with some investment: visual content.

Lemonly reports that 83% of all learning is visual. They also ...

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How to Create A High Converting Lead Magnet For Your Small Business

There are several key steps to converting leads into customers. The most important, however, is the presence of an effective and targeted lead magnet.

A successful lead magnet will convert potential customers engaging with your external facing marketing and move them further into your sal...

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How Can Your Small Business Reduce Employee Turnover In 2019?

A challenge all small businesses will face in 2019 is fighting high employee turnover. The average person in the workforce can have up to 20 jobs throughout their career, according to a study by the Educational Advisory Board. The Balance reports that 87 of workers had an average length of employ...

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