Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

call handling

What is Call Handling?
Simply put, call handling is how a business deals with both outbound calls and incoming calls.

Call handling varies massively depending on what type of business you are running. For instance, a tradesperson running a small outfit might deal with all of their ow...

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5 High-Performing Companies That Outsource Staffing (& What You Can Learn From Them)

What is Outsourcing?
Before delving into the list of companies who outsource, you should make sure to fully understand the term.

Outsourcing is the contracting of part of a business's processes or "value chain" to an external third-party provider. Usually, they will perform tasks in ...

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automated answering service

Do You Need a Call Answering Service?
Before establishing which of these options to go for, you should consider whether or not you need a service for your business. Your business phone system might be absolutely crucial to dealing with customers, or it might just be occasionally used for ne...

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4 Untapped Customer Service Tips To Encourage Return Customers

Repeat or Returning Customers - What Is The Difference?
Some people define repeat customers and return customers slightly differently.

Generally, it is accepted that a repeat customer is someone who can be considered loyal in some way. They may make a conscious decision to come back ...

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how to deal with angry customers

How To Handle Angry Customers: Our Top Tips
1. Try to Remain Calm Throughout
You might be a little blindsided by the encounter, especially if your job is not always to deal with complaints. Some people are naturally better at staying calm in a stressful interaction. One of the top tip...

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How Much Does An Answering Service Cost? Pricing & Value Breakdown

How Much Do Answering Services Cost?
Since most start-ups and small businesses have a budget to follow, you would want to find an answering service that is affordable and also delivers on your lead generation benchmarks. Efficient answering service can help you yield better results maximize...

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The Hidden Costs Of Hiring – How Much Does An Employee Cost In 2020?

According to the U.S. Bureau of Labor Statistics, workers in the private industries saw a 2.9% increase in wages and salaries across the board for the year ending June 2020.

However, these numbers only show a partial picture of what you need to pay your employees. There was also a 2.7% inc...

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cost reduction strategies

Cost-Saving Ideas For Companies – Why You Need Them?
It is becoming increasingly challenging for businesses to stay afloat in the current economy.

Even if you are bringing in a lot of revenue and there’s good cash flow, chances are that you also spend a lot on day-to-day operations e...

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hire a virtual assistant

Define The Role (and Recruit Accordingly)
A clear job description is essential. Just because a virtual assistant can be a relatively simple hiring process, doesn't mean you shouldn't think about what the role will bring to the business, and how new team members will fit in.

Many of t...

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cost avoidance vs cost savings

Understanding Hard and Soft Costs
Hard costs and soft costs may sound like jargon. In fact, there are some major differences between them which you should try to understand before exploring the differences in cost saving vs cost reduction.

Hard costs relate to assets, which are often...

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