Continually updated with the latest news and research, our articles provide a wealth of information. Filter by most popular or by featured categories below to find the articles that are resonating with others in your industry.

Beat the Heat With An HVAC Virtual Receptionist Beat the Heat With An HVAC Virtual Receptionist

Summer 2019 is shaping up to be one of the hottest on record, and temperatures are already rising. HVAC professionals across the country are getting ready for a hectic season. Chances are, your phone is already ringing non-stop.

You’re busy on the road, on roofs, and on the go. How can yo...

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Find the best type of receptionist for your business Find the Best Type of Receptionist For Your Business

If you want your business to stay competitive, you need to offer excellent customer experiences, every time. U.S consumers are willing to spend 17% more to do business with companies that deliver excellent service, up from 14% in 2014. What’s more, feeling unappreciated is the #1 reason customers...

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Answer 1 Announces Rebrand to Nexa


Answer 1, a leading provider of 24/7 virtual receptionist services, today announced it will operate under the new brand name Nexa, with a focus on innovative tech solutions, revenue-enhancing services, and high-quality customer experiences.

“A lot has changed in the last 30 y...

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How to Improve Your Small Business Marketing With Visual Content

Everyone in marketing is looking for the newest trick to increasing engagement. While following and tracking trends is valuable, there’s one area that will automatically increase engagement with some investment: visual content.

Lemonly reports that 83% of all learning is visual. They also ...

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How to Create A High Converting Lead Magnet For Your Small Business

There are several key steps to converting leads into customers. The most important, however, is the presence of an effective and targeted lead magnet.

A successful lead magnet will convert potential customers engaging with your external facing marketing and move them further into your sal...

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How Can Your Small Business Reduce Employee Turnover In 2019?

A challenge all small businesses will face in 2019 is keeping a fully staffed team. The average person in the workforce can have up to 20 jobs throughout their career, according to a study by the Educational Advisory Board. The Balance reports that 87 of workers had an average length of employmen...

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3 Ways to Perfect Your Customer Onboarding Process

Signing on a customer is one of the most exciting parts of running a business. You successfully prospected a lead, qualified them, proposed a deal to meet their needs, negotiated the terms of that contract, and closed the deal! 

However, as soon as your customer's signature is on the contr...

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How Can A Virtual Receptionist Help Your Business This Holiday Season?

The holidays are ramping up! Unfortunately, this doesn’t mean rest and relaxation for small business owners. “You might want to take a vacation until the New Year,” says Influencive, “but forward-thinking entrepreneurs can do no such thing.”

You need to make sure all your business bases ar...

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Can Your Small Business Compete With Anti-Branding?


There’s a new, puzzling trend on the rise, and it might be the downfall of legacy brands. The idea of anti-branding is gaining traction.

The anti-brand is a product without the frills of a product story or, as is clear in the name, branding itself. Andrew Essex explains on Me...

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Ask Yourself These 5 Questions To Avoid Negative Customer Experiences

If your company can’t provide excellent customer service, you’re losing business. Period. The cost of negative customer service is far too high to ignore; New Voice Media reports that U.S companies lose more than $62 billion annually due to poor customer service!

Don’t let your business lo...

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