The Nexa Professional Call Flow: How It Works With A Virtual Receptionist

Last updated November 19, 2019 written by Jaime Faulkner

The Nexa Professional Call Flow: How It Works With A Virtual Receptionist

Are you curious about what a virtual receptionist service can do for your business, but you still have some questions? Are you not quite sure how the NexaProfessional call flow works?

Let us break it down for you. Our process is flexible and can be adapted to fit the needs of any and all businesses. When you partner with us, a call to our virtual receptionists will go through the following process.

Here's how it works.

1) Onboard and Create Your Script

During our onboarding process, we work with you to develop a script that accurately addresses the details of your business.

Our receptionists are extensively trained to follow the script you provide. This allows us to respond to your business and industry-specific scenarios with skill and ease. We can also work with you to develop a comprehensive script that covers every possible "what if" scenario one of our receptionists could encounter on a call.

2) Customer Calls Your Business

Nexa virtual receptionists are available 24/7/365. This ensures that all your business' calls are answered and handled exactly as you need them to be.

Remove the frustrating automated system, reduce voicemails, and ensure that every caller has a great experience with a real person representing your business.

3) We Answer As Your Business

Following the script that was created during the onboarding process, our team will begin answering as your business and responding to callers with confidence.

Your English and Spanish-speaking callers alike always reach a courteous virtual receptionist who answers as an extension of your business on every call. Our professionalism and industry-specific knowledge leave callers as satisfied as if they spoke with an expert in your office.

4) We Take Action

Our virtual receptionists are trained to act on every call, giving them the ability to be a true extension of your business. We don't just answer calls then pass tasks along to your team. We filter out unrelated calls and take any of the following actions on the calls that are most important to your business:

  • Message taking
  • Call transferring
  • Lead qualification
  • New client intake
  • Appointment scheduling
  • Customer support ticket creation
  • And more

5) We Report Back To You

We will summarize your call information for scanability and readability, making it easy to get all the information you need at a glance. Our virtual receptionists are trained to deliver comprehensive information, so you won't miss a single detail about new leads, new appointments, or other new business opportunities.

Following a call, we deliver the information you requested through the channel of your choice, whether it's by email, SMS, or directly to your chosen CRM.

By providing critical info about qualified leads, booked appointments, call data, and more, you can act quickly following every phone call.

Plus, you can access all your call information and more in real-time through the NexaInsights mobile app and desktop portal.

Move Forward with the NexaProfessional Call Flow Process

Ready to learn more? Contact our account executives at team.sales@nexa.com to learn the benefits the NexaProfessional call flow can bring to your business.

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