Q&A With Nexa CEO Jeff Mosler
Prior to joining Nexa, he served as chief operating officer for Main Street Hub (acquired by GoDaddy) and chief services officer at HomeAway/VRBO, helping to expand the company’s international footprint, guide it through to initial public offering (IPO) and grow its revenue to $1 billion prior to acquisition by Expedia.
Jeff hit the ground running and is focused on accelerating Nexa’s expansion by growing its set of offerings, industries and operating regions—all with the aim of providing value to our customers—while also creating career development opportunities for our employees.
Let’s take a moment to get to know Jeff with his first CEO Q&A.
Jeff’s Perspective on the Business
In your own words, how would you describe your role as CEO of Nexa Holdings?
Nexa has experienced significant growth over the past few years. Through our brands of Nexa, Alert Communications and Main Line Telecommunications, we create tremendous value for our customers in the SMB (small- and medium-sized business) category by offering scheduling, answering, intake, sales and other digital marketing services. My role as CEO of Nexa Holdings is to continue this growth by focusing relentlessly on value creation for our customers and career development for our employees.
What was it about Nexa that made you want to take on the role of CEO?
As I considered the next chapter of my career, I wanted to join a company that offered a valuable product for its customers, could leverage my skills and experience for the next chapter of expansion, and had passionate people committed to customer experience. Nexa had the trifecta, but it was the enthusiastic employee base that closed the deal for me. Our people care so deeply for our customers. They continue to exceed my expectations and inspire me to be the best leader I can be.
What would you say is our biggest strength as a company?
Nexa has a suite of proven tech-enabled services powered by passionate people who are committed to creating value and great experiences for our customers. Our employees continue to amaze me every day, and I’m excited about our opportunity to add services to our portfolio and expand our international reach.
What is your guiding vision for Nexa?
Our company has experienced tremendous growth over the last few years. My vision is to accelerate that growth by expanding our set of offerings, industries and regions where we serve our customers. Our focus will be on creating value for our customers.
In your opinion, what are the biggest challenges our industry will face in the next 5 years?
Providing services for SMBs is a tough challenge for some companies because customers rightfully hold their partners to high standards of world-class customer experience and demonstrated return on investment. This is one of the things that has me most excited about Nexa. We have demonstrated sales acceleration, improved appointment scheduling, faster response times, increased hours of operation and more qualified leads for our customers across the home services, legal, medical, health, real estate and so many other industries.
More About Jeff
I’m sure Nexa customers and employees are eager to know more about you. Let’s start with this: Who are the people that have influenced you most? And what experiences have shaped you as a leader?
Growing up, I had four wonderful role models in my parents and two older sisters. I then started a family of my own, and today I have a wife and two children who are collectively the most important aspects of my life. I would like to think that my family experiences have helped shape the person I am. From a work perspective, my mold was cast at Amazon—customer centricity and a culture of continuous improvement across all aspects of the business.
How would you describe your leadership style?
People are the greatest asset of a company. I would like to think that my leadership style is centered on remarkable business growth that enables our employees to develop their skills and careers along with the business. I’m always trying to find the win-win-win for customers, company and employees.
Throughout my career, I’ve had the opportunity to join already strong companies that were looking for an experienced leader to help usher in the next chapter of significant business growth and operational scale. I don’t use the same playbook because no two situations are exactly alike. Rather, I pull components from my experiences, listen to my people, and help form appropriate strategies and solutions for the specific situation.
What three words would your kids use to describe you?
I have two teenagers, a 17-year-old daughter and 15-year-old son. Therefore, the words they would use to describe me fluctuate daily with their constantly-changing hormone levels. Perhaps today, they would describe me as loving, driven and a bit odd.