Practicing law isn’t easy, and neither is staying organized on top of all the work you have to put in as a high performing attorney. According to this infographic from The Lawyerist, 30 percent of lawyers report being interrupted 6-10 times per day. Further research shows that on average it takes 23 minutes to get back on task. You can’t afford to be losing these billable hours on mundane tasks. So, what will finding a perfect legal receptionist help you?
You’re trying to excel in the courtroom. The last thing you want is to be chained to your cell phone.
The solution? Hire a legal receptionist. You can save time, money, and resources by growing your team and getting a reception specialist on your team. Here are some essential traits to look for in your candidates.
This might seem obvious, but strong organizational skills are key. Since you’re dealing with multiple clients, scheduling, and lots and lots of paperwork, you need a receptionist who can keep up. Career Trend says, “Not having the proper organizational skills puts you in danger of losing documents, misplacing valuable client contact information, forgetting about meetings, and miscalculating your appointments.” That’s the last thing you need when heading in court.
Lawyers agree: “Not having the proper organizational skills puts you at danger for losing documents, misplacing valuable client contact information, forgetting about meetings, or miscalculating your appointments,” says Stephen Shepard, an attorney based in Maryland.
Another trait you absolutely need in a legal receptionist is constant availability. Between time in court, preparing for trails, and meeting with clients, it’s impossible to expect lawyers to be available all the time. But your future clients might not understand that.
Law Technology Today reports “Since 2 out of 3 people polled said they choose a firm based on a prompt answer to their first call or email, you need to make sure your team is available 24-7”.
“If you’re an attorney and you don’t have an assistant that answers your phone 24/7, I guarantee you are losing potential clients,” Shepard says.
Your future clients are dealing with situations that are time sensitive. Serious injury, personal harm, and freedom are on the line. If they can’t reach you, that’s a problem for them and for your business. You need a receptionist available 24-7 so you can focus on excelling in the courtroom.
Tech is becoming important for law in a big way. The American Bar reports, “Technology trends will allow solo and small firm attorneys to access more information less expensively, to create and join communities of attorneys, and to collaborate within these communities in a way that is similar to having the networking and support that attorneys enjoy in large firms.”
The increasing importance of technology in the field of law can sound intimidating, but it actually is good news for small firms. “The net effect of these trends will empower these attorneys to compete at a higher level with larger firms.”
Accordingly, your receptionist needs to be on top of the latest tech.
Is your call data, website, marketing strategy and CRM seamlessly working together? It should be. Having a legal receptionist trained on the software you use will change the way your firm does business.
With “41 million native speakers and 12 million bilingual people, the United States is already the second-largest Spanish-speaking country in the world”, according to Quartz Media.
Those numbers are only projected to go up in the next few years. You need to be prepared; a bilingual receptionist is a necessity to the modern law firm. Brooke Jolley of Saienni Law said they’ve seen a substantial increase in prospective clients after getting bilingual reception services.
“None of us at the firm speak Spanish. We were missing out on a lot of calls in years past. With Answer 1 handling the language barrier, we’re reaching a whole new demographic.”
Read more about the benefits of a bilingual virtual receptionist here.
Consider a Virtual Receptionist
It might be overwhelming to think about finding a legal receptionist. Find someone organized, available 24/7, bilingual. They need to be ready to integrate scheduling with your preexisting software. The solution: a virtual receptionist.
At 1/10th of the cost of an in-house receptionist, a virtual assistant can provide your law firm with everything you need to excel. We train our VRS in verticalized teams to specialize in different industries, with the technical training on the right terminology. We take care of your clients.
Make sure your legal clients are in the best hands. Find your perfect legal receptionist today with Answer 1.